Senior Technical Lead
hace 1 semana
At Rockwell Automation, we're committed to helping manufacturers be more productive, sustainable, and agile. As a key member of our team, you'll play a crucial role in driving our customers' success.
Job Description
Key Responsibilities:
- Lead our RSS structures, such as Automation Controls or Power Control Business, to drive revenue growth and customer satisfaction.
- Collaborate with stakeholders from Customer Success and Sales to understand business needs and develop strategies to meet them.
- Lead a cross-cultural team, fostering good outcomes in customer service and loyalty.
- Create strategies to accelerate technical development in RSS Engineers, promoting collaboration and supporting team development plans.
- Oversee technical support for customers, ensuring that field engineers, technicians, and support specialists are equipped to diagnose, troubleshoot, and repair systems.
- Supervise engineers who respond to complex issues, isolating and fixing problems in non-functioning equipment systems or software.
- Establish and maintain communication with design engineering and software development on design, reliability, and maintenance issues.
- Ensure technical support engineers are current with the latest upgrades and/or new releases.
- May be involved in customer installation and training programs.
- Select, develop, and evaluate personnel to ensure the efficient operation of the function.
Requirements:
- Previous experience leading teams or projects.
- Bachelor's degree in Engineering.
- Solid English-speaking skills.
- Knowledge in Factory Talk and Power Flex.
We welcome applicants who are passionate about driving technical innovation and customer success. If you're a motivated and experienced professional looking for a challenging role, we encourage you to apply.
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