Financial Services Operations Specialist
hace 1 mes
We are seeking an experienced Financial Services Operations Specialist to join our team at Addi. As a key member of our operations team, you will play a critical role in ensuring the efficient and effective management of customer requests, complaints, claims, and suggestions.
Key Responsibilities- Ensure timely attention to customer requirements, complaints, and claims submitted through our service channels, meeting established productivity standards.
- Register and follow up on customer requirements, providing clear and comprehensive responses within 15 days as stipulated by law.
- Comply with quality standards and parameters for processes carried out in our area, maintaining high levels of professionalism and efficiency.
- Provide exceptional customer service via email, responding to inquiries and resolving issues in a prompt and professional manner.
- Previous experience working in the financial sector or startups is essential.
- A degree in administrative or law is preferred, with near graduation also considered.
- Strong communication and interpersonal skills are required, enabling effective interaction with customers and colleagues alike.
- The ability to multitask, prioritize, and analyze data to identify trends and areas for improvement is crucial.
- Familiarity with regulations, quality standards, and customer service principles is necessary.
- A competitive salary range of $80,000 - $110,000 per annum, depending on experience.
- A generous compensation package, including equity and health insurance benefits.
- The opportunity to work with a diverse and dynamic team that values innovation, collaboration, and growth.
- A chance to contribute to a mission-driven organization making a positive impact on customers' lives.
- Ongoing training and development opportunities to enhance your skills and expertise.
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