Financial Services Operations Specialist

hace 1 mes


Colombia Addi A tiempo completo
About the Role

We are seeking an experienced Financial Services Operations Specialist to join our team at Addi. As a key member of our operations team, you will play a critical role in ensuring the efficient and effective management of customer requests, complaints, claims, and suggestions.

Key Responsibilities
  • Ensure timely attention to customer requirements, complaints, and claims submitted through our service channels, meeting established productivity standards.
  • Register and follow up on customer requirements, providing clear and comprehensive responses within 15 days as stipulated by law.
  • Comply with quality standards and parameters for processes carried out in our area, maintaining high levels of professionalism and efficiency.
  • Provide exceptional customer service via email, responding to inquiries and resolving issues in a prompt and professional manner.
Requirements
  • Previous experience working in the financial sector or startups is essential.
  • A degree in administrative or law is preferred, with near graduation also considered.
  • Strong communication and interpersonal skills are required, enabling effective interaction with customers and colleagues alike.
  • The ability to multitask, prioritize, and analyze data to identify trends and areas for improvement is crucial.
  • Familiarity with regulations, quality standards, and customer service principles is necessary.
What We Offer
  • A competitive salary range of $80,000 - $110,000 per annum, depending on experience.
  • A generous compensation package, including equity and health insurance benefits.
  • The opportunity to work with a diverse and dynamic team that values innovation, collaboration, and growth.
  • A chance to contribute to a mission-driven organization making a positive impact on customers' lives.
  • Ongoing training and development opportunities to enhance your skills and expertise.


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