Network Operations and Security Expert

hace 2 semanas


Bogotá, Bogotá D.E., Colombia Emapta A tiempo completo
Transform Global Connectivity with Emapta

We are seeking a highly skilled Network Operations and Security Engineer to join our team in Bogota or Medellin, Colombia. As an expert in network monitoring, issue resolution, and innovative IT solutions, you will be instrumental in driving impact and growth within our global support services.

About the Role
  • Work within a 24/7/365 shift-based team to monitor, troubleshoot, and resolve network/system issues, collaborating with other departments to ensure maximum uptime and accessibility for all sites/users.
  • Research, diagnose, troubleshoot, and identify solutions to resolve customer issues, maintaining a positive, can-do attitude.
  • Owning and managing customer issues, seeing problems through to resolution.
  • Engaging, investigating, and escalating system-related alerts as required.
Key Responsibilities
  • Contribute to building and expanding the company's Global Support Services team.
  • Track and monitor customer status, identifying both areas of concern and growth opportunities.
  • Serve as a customer advocate internally, effectively collaborating with teams including product management, engineering, sales, and finance.
  • Nurturing customer relationships through ongoing communication and regular meetings.
Requirements
  • Over 3 years of experience in a NOC/Support team.
  • Strong computer skills with a focus on Networking, TCP/IP, Firewalls, and proxy servers.
  • Background as a Support Engineer (Tier 1-2), Technical Account Manager, or Pre-sales from web/network/information security companies.
  • Proficient in ISP, DNS, DHCP, NAT, Familiar with VPNs, IPSec, network and security protocols and standards.
  • Experience with BGP, OSPF, OSI, WAN/SD-WAN, and MPLS (preferred).
  • Experience with Cloud and SaaS technology providers (preferred).
Compensation and Benefits
  • A competitive salary: $60,000 - $80,000 per year, depending on experience.
  • 20 days of vacation annually.
  • Customized laptop and peripherals.
  • Prime office locations in Bogota and Medellin.
  • Career growth opportunities with direct client exposure.
  • Free upskilling through Emapta Academy courses.


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