Senior Business Process Transformation Specialist

hace 15 horas

Bogotá, Bogotá D.E., Colombia Sutherland Global A tiempo completo

About Sutherland Global

Sutherland Global is a leading provider of business process outsourcing and IT services. Our company has been at the forefront of digital transformation for over two decades, helping iconic brands worldwide to leverage market-leading technology and business process excellence.

Unlocking Digital Performance

We have created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as a service" model.

Our Mission

We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes, and enduring relationships. We tailor proven and rapid formulas to fit each client's unique DNA, delivering measurable results and unlocking their full potential.

Job Description: Quality Analyst

This individual is responsible for completing all assigned transaction evaluations and attending all internal and external calibration sessions as assigned. The Quality Analyst in this role will:

  • Define Sutherland's Reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.
  • Strengthen Relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
  • Keep Management Updated: Relay important information in the form of timely and accurate reports.
  • Impact the Bottom Line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.

Qualifications

To be successful in this role, candidates should possess:

  • Six months experience in process transformation.
  • Prior experience in US healthcare processes.
  • Knowledge of the credentialing process will be an added advantage.
  • Ability to work in MS Office.
  • Ability to work in a fast-paced environment; pro-active ability in developing trust and professional rapport with employees and team members; work as a team player.
  • Strong analytical skills: able to interpret data, identify trends, and make suggestions for improvements.
  • Strong verbal and written communication skills: able to communicate in a clear, constructive, and professional manner.

Estimated Salary Range: $55,000 - $70,000 per year

Note: All compensation details are estimates and may vary based on location, experience, and other factors. For more information, please contact your local recruiter or HR representative.

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