Order Management Specialist, Supply Chain Expert
hace 2 semanas
Job Title: Order Management Specialist, Supply Chain Expert
Job Description:
The Order Management Executive plays a vital role in ensuring seamless customer service and supply chain operations. As the first point of contact for customers, including EDI customers and 3PLs, this role acts as a link between Customer Service Department and Supply Team. The primary responsibility is to deliver high-level customer service, ensuring on-time and in-full shipments, and guaranteeing prompt resolution of customer service-related queries.
Key Responsibilities:
- Proactively manage relationships with 3PLs and supply chain teams.
- Ensure accurate and timely order management execution from creation to delivery.
- Provide transparency and relevant action on orders versus forecast.
- Handle all incoming customer queries and requests.
- Follow up on issues related to non-stock availability or price differences.
Requirements:
To succeed in this role, you will need to possess strong communication and influencing skills, with the ability to build credible relationships with customers and internal teams. A collaborative mindset and a drive for excellence in customer service are essential.
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