Order Management Specialist, Supply Chain Expert

hace 2 semanas


Bogotá, Bogotá D.E., Colombia myGwork A tiempo completo

Job Title: Order Management Specialist, Supply Chain Expert

Job Description:

The Order Management Executive plays a vital role in ensuring seamless customer service and supply chain operations. As the first point of contact for customers, including EDI customers and 3PLs, this role acts as a link between Customer Service Department and Supply Team. The primary responsibility is to deliver high-level customer service, ensuring on-time and in-full shipments, and guaranteeing prompt resolution of customer service-related queries.

Key Responsibilities:

  1. Proactively manage relationships with 3PLs and supply chain teams.
  2. Ensure accurate and timely order management execution from creation to delivery.
  3. Provide transparency and relevant action on orders versus forecast.
  4. Handle all incoming customer queries and requests.
  5. Follow up on issues related to non-stock availability or price differences.

Requirements:

To succeed in this role, you will need to possess strong communication and influencing skills, with the ability to build credible relationships with customers and internal teams. A collaborative mindset and a drive for excellence in customer service are essential.



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