Technical Support Specialist

hace 6 días


Medellín, Antioquia, Colombia Tipalti A tiempo completo

About Tipalti

We are a global fintech company that empowers finance professionals to lead by modernizing the entire payables operation. Our collaborative culture, high-quality product, and talented team enable us to deliver exceptional results.

As a Candidate in This Role, you will be responsible for:

Providing World-Class Service

  • Ensuring customer success post-sales
  • Providing specialized support on both technical and product issues
  • Managing customer escalations

Leading Actions to Resolve Customer Issues

  • Collaborating with other teams including Customer Success, Product, and Engineering as required
  • Acting as a customer advocate by sharing product feedback with engineering, product, and other internal stakeholder teams

Requirements

  • Proven experience of hands-on technical support experience at a SaaS company
  • Strong communication skills, including written, verbal, and listening
  • Detail-oriented and well-organized

Additional Requirements

  • Experience working with ticketing systems such as Zendesk or any ticketing system and Salesforce
  • Experience with NetSuite / QuickBooks or other ERP systems, and knowledge of accounting is a plus
  • Experience with payment systems and/or working at a Fintech company – an advantage


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