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Technical Support Specialist
hace 2 semanas
As a Technical Support Specialist at Kyndryl, you'll have the opportunity to work with cutting-edge technology and collaborate with a talented team of experts. Our company culture emphasizes innovation, customer satisfaction, and employee growth, making it the perfect place for anyone looking to take their career to the next level.
About the Role
You'll be responsible for providing exceptional technical assistance to our clients, troubleshooting complex equipment, software, and systems with ease, and developing a deep understanding of the local and regional infrastructure. Your expertise will be sought after by customers who require assistance with highly technical or sophisticated products, as well as for customer installations and training.
Your Key Responsibilities
Diagnose and repair complex equipment, software, and systems with precision and speed. Conduct installs, moves, adds, and changes (IMAC) activities, as well as data backup and restore on certain accounts for clients. Ensure that all related administrative duties are completed within Service Level Agreement objectives. Develop a deep understanding of the local and regional infrastructure, as well as key contacts in other competencies, which will enable you to ensure that the proper team is aware of – and taking action on the problem.
What We Offer
Extensive and diverse technical trainings, including cloud technology, and free certifications to enhance your skills and expertise. A dynamic team environment that values your growth and development. Opportunities to pursue a career in advanced technical roles and beyond – taking your future to the next level.
