Operations Training Specialist

hace 1 semana


Bogotá, Bogotá D.E., Colombia Kaizen Gaming A tiempo completo

About the Role

Kaizen Gaming is seeking a skilled Operations Trainer to join our team. As an Operations Trainer, you will be responsible for designing and delivering training programs for newly hired staff in the Operations division.

Key Responsibilities

  • Develop and implement training plans to ensure new staff are equipped with the necessary skills and knowledge to perform their roles effectively.
  • Conduct training sessions, including classroom and on-the-job training, to ensure staff are proficient in new processes and software tools.
  • Collaborate with the Quality Control team to establish effective training techniques and ensure staff are aware of new features and processes.
  • Act as an ambassador for new processes and functions, facilitating change and supporting staff through the transition.
  • Liaise with department managers to ensure staff have the required knowledge level.

Requirements

  • 2+ years of experience in a similar role.
  • Training and coaching skills.
  • Excellent interpersonal, planning, and teaching skills.
  • Fluency in English.
  • Team spirit.
  • PC literacy (G-suite, Jira, Zendesk).


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