HR Leave Experience Advisor

hace 3 días


Bogotá, Bogotá D.E., Colombia Scotiabank A tiempo completo

**Job Overview**

Scotiabank, a leading international bank, seeks an experienced HR professional to join our team in Colombia. As an HR Leave Experience Advisor, you will play a critical role in ensuring the accurate and timely execution of employee leave data changes.

**Responsibilities**

The ideal candidate will be responsible for:

  • Reviewing, transacting or answering escalated inquiries on paid and non-paid leaves of absences;
  • Gathering information to help resolve escalations where appropriate;
  • Championing a customer-focused culture to leverage broader Bank relationships, systems, and knowledge;
  • Entering/processes employee leave status changes in HR systems throughout the leave process;
  • Ensuring data accuracy and integrity of employee records through established internal control mechanisms;
  • Responding to inquiries pertaining to specific employee leave events and answering escalated issues from different stakeholders;
  • Running regular daily/weekly reports to assess performance against standard procedures and Service Level Agreements (SLA's);
  • Seeking opportunities to improve operational effectiveness, and propose recommendations to Lead, Managers, and Senior Manager, Benefits & Leaves Experience;

**Requirements**

To succeed in this role, you will need:

  • A Post-secondary Degree or Diploma in Business or Human Resources or pursuing education in related field;
  • Experience in a call/contact Centre or in a customer focused area;
  • Knowledge of Benefits functions would be an asset;
  • Knowledge of HR transactions and Pay cycle impacts;
  • Deep understanding and knowledge of Bank policies and procedures;
  • Strong knowledge of Organizational structure and complexity;
  • Strong team player skills – experience with working with teams;
  • Attentive to details and deadlines; ability to manage multiple priorities;
  • Experience with transaction processing and data management;

**What We Offer**

We offer a competitive salary, estimated at $40,000-$60,000 per year, depending on qualifications and experience. Additionally, we provide a positive work environment, inclusive and accessible for everyone. Scotia GBS is a Scotiabank Group company located in Bogota, Colombia created to support different processes of the Bank and the development and execution of its global services strategy in 15 countries in the Americas.



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