Game Operations Specialist
hace 2 días
**About Evolution Development Colombia Sas**
We are a market-leading developer and provider of products and services for online casino entertainment. Our excellence is driven by over 17,000 employees across 30 markets worldwide.
**Job Summary**
We are seeking a highly skilled Game Operations Specialist - Live Casino to join our team in Colombia. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our live casino games.
**Key Responsibilities:**
- Maintenance of game quality: Monitor live casino gameplay and correct user and technical errors to ensure tables are operational without interruptions.
- Error documentation and escalation: Document errors as they occur in real-time and escalate issues as required.
- Incident management: Identify and resolve all game irregularities due to dealer mistakes, software issues, or any other reason.
- Player dispute resolution: Resolve players' disputes related to the actions of the dealer or any other event that could have affected the game's integrity.
- Monitoring and alerting: Monitor critical application functions and infrastructure components via provided monitoring tools; identify, analyze, log, and escalate all alerts as necessary.
**Required Skills and Qualifications:**
- Strong organizational skills.
- Required IT knowledge.
- Strong written and verbal communication skills in English and Spanish.
- An ability to make managerial decisions requiring independent judgment and to identify and refer other issues to the proper authorities.
- Strong teamwork skills followed by a professional demeanor.
- An ability to maintain strict confidentiality.
- An ability to communicate clearly with staff, effectively establishing cooperative linkages among the team.
- Able to resolve interpersonal and interdepartmental issues.
**Benefits:*
- Competitive salary: $2,500 - $3,000 per month.
- Ongoing training and development opportunities.
- A dynamic and creative work environment.
- A chance to work with a leading company in the online casino industry.
**Additional Information:**
We thrive on remaining an award-winning digital powerhouse of entertainment products and services with an ever-expanding lineup of product brands. We are a Swedish company founded in 2006 and listed on Nasdaq Nordic (EVO).
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