Sap Se Technical Service Manager Position

hace 1 día

Bogotá, Bogotá D.E., Colombia Sap Se A tiempo completo

About the Role

We are seeking a highly skilled and experienced Technical Service Manager to join our team at Sap Se. As a Technical Service Manager, you will play a key role in delivering high-quality technical managed services to our customers.

Responsibilities

  • Serve as the primary contact for private cloud customers for technical delivery topics, technology discussions, and other contractual entitlements for technical components as per contract.
  • Be the technical landscape owner responsible for leading technical delivery and management of system landscape as a representative of Sap Enterprise Cloud Services.
  • Accountability as the single orchestrator for End2End delivery from Sap Enterprise Cloud Services.
  • Introduce technical managed services scope, roles, and responsibilities as part of customer onboarding to establish and strengthen the partnership.
  • Develop strategic technical engagement via service planning with clients by acting as a trusted advisor to establish a focus on core services delivered.
  • Proactive management of operational security risk by ensuring maintenance activities are addressed promptly, making customers aware of compliance reports and closure of risk letters.
  • Act as a trusted technical advisor in safeguarding and sharing innovation roadmap with the customer.
  • Maintain close collaboration with ECS (Enterprise Cloud Services) Technical Operations to drive operational topics including ticket handling.
  • Establish good relationships with all customer-facing roles in Sap to provide a One Sap experience.
  • Be part of the Sap overall governance model set up for each customer.
  • Active internal and external stakeholder management.
  • Proactively add value to customer (business) through aligning VAT (virtual account team) initiatives.
  • Guide customers on key topics like Business Continuity, Security & Compliance.
  • Maintain customer satisfaction through proactive issue mitigation and escalation management.
  • Support customer critical situations and de-escalations.
  • Protect ECS revenue by being proactive in managing balance statement reviews, supporting contract renewals, and other revenue leakage possibilities.

Requirements

  • Bachelor's degree or higher in Computer Science, Engineering, Information Management, Business Administration, or related fields.
  • High proficiency in customer communications and presentations.
  • Strong understanding of Sap solutions, including S/4HANA architecture, conversion, migration paths, and tools.
  • Proficiency in English is mandatory; additional language skills are an asset.
  • Minimum of 6 years of Sap Technical Administration with Sap Basis skills.
  • 3 years of customer-facing Sap Technical Consulting experience.
  • Experience in solution design, enterprise architecture, and Sap implementation.
  • Knowledge of Sap RISE or ECS experience is advantageous.
  • Experience in technical project planning, implementation, and configuration.

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