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Workforce Management Specialist
hace 2 meses
Nuvei is seeking a skilled Workforce Management Specialist to join our team. As a key member of our contact center operations team, you will be responsible for ensuring the efficient management of our contact center resources.
Key Responsibilities- Monitor and analyze contact center performance metrics to identify areas for improvement.
- Develop and implement strategies to optimize contact center operations, including scheduling, staffing, and training.
- Collaborate with cross-functional teams to ensure seamless integration of contact center operations with other business units.
- Provide exceptional customer service by ensuring that customer inquiries are resolved promptly and efficiently.
- Stay up-to-date with industry trends and best practices in contact center operations to continuously improve our processes and services.
- 2+ years of experience in contact center operations or a related field.
- Strong analytical and problem-solving skills, with the ability to interpret complex data and develop effective solutions.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
- Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.
- Proficiency in Microsoft Excel and other relevant software applications.
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
