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Job Description: As a Client Support & Onboarding Specialist at Sagan Recruitment, you will be responsible for ensuring client satisfaction through effective support and onboarding processes.
The ideal candidate will have:
- Exceptional communication skills
- Ability to work independently and collaboratively as part of a team
- Strong problem-solving skills and attention to detail
- Knowledge of customer relationship management software and tools
Responsibilities include:
- Providing exceptional customer service and support to clients
- Managing internal ticketing systems and escalating technical issues
- Conducting onboarding calls and collecting necessary client data
- Customizing systems based on client needs and providing post-onboarding support
- Collaborating with teams to improve the customer journey and provide excellent client outcomes
