Retail Analyst Level I
hace 4 meses
Job Summary:
**Responsibilities**:
- Incident/Request/Problem/Knowledge Management.
- Perform Incident and Request Queue Management for Auxis clients and assign the tickets as appropriate.
- Provide first-level contact, convey resolutions to customer issues and follow up.
- Properly escalate unresolved queries to the next level of support.
- Utilize excellent customer service skills and exceed customers’ expectations.
- Ensure proper recording, documentation and closure.
- Recommended procedure modifications or improvements.
- Acquiring and maintaining knowledge of relevant product offerings, current support policies, and methods of support delivery, to provide technically accurate solutions to users.
- Other related tasks and responsibilities as directed by the Auxis Service Support Team Lead or his designate(s).
- Additional responsibilities include:
- Comply and adhere to Auxis operational processes and security policies.
- Use of Auxis Service management tools for Incident, Problem, Change and Configuration management.
- Attend all operational and project (ad-hoc) related scheduled meetings as required.
Skills and Experience:
- English - Spanish Language (Oral and writing 85 % or higher), (B2+ or above).
- None experience or at least 1 year of Technical support Experience Knowledge/Training on best practices or IT frameworks, such as ITIL (Information Technology Infrastructure Library).
- The resource will adjust its schedule based on the account needs.
- High School diploma.
- Must possess excellent communication skills and involvement.
- Demonstrated experience in providing high levels of customer satisfaction and performance in a high transaction volume/high demand environment preferred.
- Good presentation and a polite, tactful and friendly character.
- Nice to have Technical Proficiencies:
- Cisco CCNA Modules.
About Auxis:
Schedule
Sunday to Thursday 8 am to 5pm COL
-
Retail Analyst
hace 1 semana
Barranquilla, Colombia STT Group A tiempo completo**Descripción del puesto**: Job Summary: The Retail Analyst Level I is the first point of contact for the users who call our IT Service Desk. The Retail Analyst Level I answers incoming calls, tracks all information in a call tracking system, provide basic desktop support. The Retail Analyst Level I escalates unresolved problem/issues/requests to the proper...
-
Retail Analyst Level I
hace 7 meses
Barranquilla, Colombia Auxis A tiempo completoJob Summary: **Responsibilities**: - Incident/Request/Problem/Knowledge Management. - Perform Incident and Request Queue Management for Auxis clients and assign the tickets as appropriate. - Provide first-level contact, convey resolutions to customer issues and follow up. - Properly escalate unresolved queries to the next level of support. - Utilize...
-
Retail Analyst Level I
hace 4 meses
Barranquilla, Colombia Auxis A tiempo completoJob Summary: **Responsibilities**: - Incident/Request/Problem/Knowledge Management. - Perform Incident and Request Queue Management for Auxis clients and assign the tickets as appropriate. - Provide first-level contact, convey resolutions to customer issues and follow up. - Properly escalate unresolved queries to the next level of support. - Utilize...
-
SD Analyst Level I
hace 7 meses
Barranquilla, Colombia Auxis A tiempo completoJob Summary: **Responsibilities**: - Incident/Request/Problem/Knowledge Management. - Perform Incident and Request Queue Management for Auxis clients and assign the tickets as appropriate. - Provide first-level contact, convey resolutions to customer issues and follow up. - Properly escalate unresolved queries to the next level of support. - Utilize...
-
Jr Retail Analyst Level 1
hace 7 meses
Barranquilla, Colombia Auxis A tiempo completoJob Summary: **Responsibilities**: - Incident/Request/Problem/Knowledge Management. - Perform Incident and Request Queue Management for Auxis clients and assign the tickets as appropriate. - Provide first-level contact, convey resolutions to customer issues and follow up. - Properly escalate unresolved queries to the next level of support. - Utilize...
-
Jr SD Analyst Level I
hace 1 semana
Barranquilla, Colombia Auxis A tiempo completoJob Summary: **Responsibilities**: - Incident/Request/Problem/Knowledge Management. - Perform Incident and Request Queue Management for Auxis clients and assign the tickets as appropriate. - Provide first-level contact, convey resolutions to customer issues and follow up. - Properly escalate unresolved queries to the next level of support. - Utilize...
-
Service Desk Analyst Level 1
hace 7 meses
Barranquilla, Colombia Auxis A tiempo completoJob Summary: The Service Desk Analyst L1 is the first point of contact for the users who call our IT Service Desk while providing the highest level of customer service. In a senior position, the analyst is expected to work according to his expertise with different accounts, demonstrating all his knowledge. **Responsibilities**: - Perform Incident and...
-
Jr. Service Desk Analyst
hace 7 meses
Barranquilla, Colombia Auxis A tiempo completoJob Summary: The Service Desk Analyst L1 is the first point of contact for the users who call our IT Service Desk while providing the highest level of customer service. In a junior position, the analyst will develop skills working with a single account, until acquiring the required knowledge to work on more accounts. **Responsibilities**: - Perform...
-
Service Desk Analyst
hace 7 meses
Barranquilla, Colombia Auxis A tiempo completoJob Summary: The Service Desk Analyst L1 is the first point of contact for the users who call our IT Service Desk while providing the highest level of customer service. In a junior position, the analyst will develop skills working with a single account, until acquiring the required knowledge to work on more accounts. **Responsibilities**: - Perform...
-
Data Analyst
hace 7 meses
Barranquilla, Colombia Solvo Global A tiempo completo**Position**:Data Analyst **City**:Barranquilla **Schedule**: Monday to Friday 7:00 a.m. - 4:00 p.m. **Remuneration**: $3'000.000 - 4'000.000 **Job description**: Description: We are in search of a meticulous and proactive individual to fill the combined role of Service Operations Financial Analyst / Data Processor & Manager IT Business Intelligence,...
-
Service Desk Analyst Level 1
hace 7 meses
Barranquilla, Colombia Auxis A tiempo completoJob Summary: **Responsibilities**: - Manage and organize the Incident and Request Queue for Auxis clients, ensuring tickets are assigned correctly. - Serve as the initial point of contact for customers and provide solutions to their issues. - Escalate unresolved queries to the next level of support as needed. - Guide customers through troubleshooting...
-
Application Support Analyst
hace 7 meses
Barranquilla, Colombia Solvo Global SAS A tiempo completoAt Solvo Global we are looking for an App Support Analyst to join our team! **Responsibilities**: **Skills**:2-5 years of customer support experience required. Knowledge of US payroll practices preferred. Strong knowledge of HRIS systems including payroll, benefits, and human resources Knowledge of payroll and payroll accounting operations Excellent...
-
Associate Professional
hace 2 semanas
Barranquilla, Colombia Sutherland A tiempo completoSutherland is seeking a reliable and detail-oriented person to join us as **Quality Analyst.** We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! **Our Quality Analyst get to**: **Define Sutherland’s...
-
SD Analyst Level 1
hace 7 meses
Barranquilla, Colombia Auxis A tiempo completoJob Summary: **Responsibilities**: - Incident/Request/Problem/Knowledge Management. - Perform Incident and Request Queue Management for Auxis clients and assign the tickets as appropriate. - Provide first-level contact, convey resolutions to customer issues and follow up. - Properly escalate unresolved queries to the next level of support. - Utilize...
-
Comission Analyst
hace 7 meses
Barranquilla, Colombia Solvo Global SAS A tiempo completoAt Solvo Global we are looking for a Comissions Analyst to join our team! Responsabilities: - Become proficient in multiple commission management systems utilized by the company including entering commission data, updating status of existing policies and reviewing reports. - Provide daily support and communication to the team to ensure deadlines are met in...
-
Operations Analyst Upf-22
hace 6 horas
Barranquilla, Colombia UPL ltd A tiempo completo**Operations Analyst UPF-22**: Job Id: 3841 City: Barranquilla, Atlantico, Colombia Department: Upf-22 Operations Function: SCM Employee Type: Permanent Full Time Seniority Level: Mid-Senior level Description: **About UPL** **UPL is a leader in global food systems and with the acquisition of Arysta LifeScience, is now one of the top 5 agricultural...
-
Pricing Analyst
hace 7 meses
Barranquilla, Colombia Core Logistics A tiempo completoWe are seeking a new Pricing Analyst to join our team! **Primary Responsibilities Will Include** - Informed and composed risk-tolerant disposition in pursuit of bid board load wins. - Analysis of live lane data, including carrier calls & quotes, confirming and leveraging present market rates. - The cost-effective pairing of specific trailer types aligned...
-
Billing & Collections Analyst Work
hace 3 semanas
Barranquilla, Colombia BairesDev A tiempo completoWho We are BairesDev is proud to be the fastest-growing company in America. With people in five continents and world-class clients, we are only as strong as the multicultural teams at the heart of our business. To consistently deliver the highest quality solutions to our clients, we only hire the Top 1% of the best talents and nurture their professional...
-
Jr.service Desk Analyst
hace 7 meses
Barranquilla, Colombia Auxis A tiempo completoJob Summary: The Service Desk Analyst L1 is the first point of contact for the users who call our IT Service Desk while providing the highest level of customer service. In a junior position, the analyst will develop skills working with a single account, until acquiring the required knowledge to work on more accounts. **Responsibilities**: -...
-
Bilingual Business Analyst
hace 5 meses
Barranquilla, Colombia ProcesosBilingues A tiempo completoWe're seeking an Business analyst to join our team! **Responsibilities**: - Follow up with sales leads, negotiate deals, and support deliveries. - Coordinate with internal teams and vendors to provide appropriate solutions to customers. - Ensure technical needs are met based on customer plans and specifications. - Participate in meetings with customers and...