Leading Billing Operations Manager for Americas
hace 1 semana
**Job Overview**
We are seeking an experienced Billing Operations Manager to lead our Americas team in delivering exceptional customer experiences. This role is a great opportunity to leverage your expertise in managing cross-functional teams and driving operational excellence.
**About the Role**
As a Billing Operations Manager, you will be responsible for leading a team of 9 analysts, optimizing collaboration with neighboring areas, and ensuring timely and accurate billing processes. You will work closely with internal departments and customers to drive positive key performance indicators and meet agreed service level agreements.
**Responsibilities**
• Lead and monitor the operational Billing team for the Amadeus Americas region
• Work together with other team leads and your team to ensure positive Key Performance Indicators in line with agreed Service Level Agreements for operational Billing processes
• Manage Monthly billing cycle, monthly closing and reporting activities
• Attend internal and external customer queries and escalations
• Collaborate with neighboring areas to support and enhance operational processes
**Requirements**
Minimum 4 years experience in a managerial role with expertise in managing cross-functional teams, driving operational excellence, and leading by example. Excellent communication, conflict management, and team development skills are essential.
**What We Can Offer**
We offer a competitive salary of $80,000 - $110,000 per annum, based on experience, as well as a range of benefits including individual and company annual bonus, vacation and holiday paid time off, health insurance, and professional development opportunities. As a member of our diverse and inclusive workplace, you will have the chance to broaden your knowledge and enhance your skills with online learning hubs packed with technical and soft skills training.
**Company Overview**
At Amadeus, we're passionate about travel and technology, making travel simpler, smarter, and smoother. With a diverse global team of over 18,000 professionals working together to solve industry challenges, we deliver exceptional customer experiences across 190 countries.
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