Integration Consultant

hace 3 días

Bogotá, Bogotá D.E., Colombia Amadeus A tiempo completo
Product Integration Specialist

About the Role

As a Product Integration Specialist at Amadeus, you will play a critical role in supporting customers in the integration of Amadeus products or solutions. Your primary focus will be on providing billable consultancy/integration services to improve business performance.

Key Responsibilities

  • Work autonomously within defined processes and procedures or methodologies, take standard decisions, and may support the development of solutions to complex problems of a recurring nature.
  • Receive instruction, guidance, and direction from more senior level roles or manager, with regular monitoring on the status of the assignments.
  • May have specialized formal education or the equivalent work experience and has the required technical and functional skills and basic knowledge of the business.

Accountabilities

  • Pre-sales: Support sales organization for integration matters (perform demos, analyze customer business flows and propose integration solutions to cope with customer requests).
  • Assistance & consulting: Provide advice/consulting to customers for their integration activities between Amadeus systems and customer systems.
  • Provide functional support and problem resolution within the overall integration project.
  • Ensure submission of SOR or change proposals (CPR) to Product Management.
  • Establish and manage the product/solution integration schedule.
  • Support Integration activities during the implementation project.
  • Provide formal integration status, KPIs, and customer feedback reporting to Management.
  • Perform final sign-off/certification prior to implementation in production.

Post Integration & Post Implementation Consultancy

  • Ensure product high-level adoption by the customers in providing appropriate assistance on the daily activities.
  • Make sure customers make the most of the Amadeus products/solutions.
  • Identify and prioritize critical issues, problems, and root causes.

Process Improvement

Follow-up the implementation of internal processes improvement/automation.

Requirements

  • Proficiency in English. Additional language is a plus.
  • Bachelor's Degree.
  • Accountability, Autonomy, and Proactivity.
  • Ability to work independently and in a collaborative, team environment.
  • Positive and collaborative attitude, willing to relate and work closely with all stakeholders.
  • Travel industry knowledge, preferable GDS Amadeus.
  • Communication skills for issue resolution.
  • Ability to communicate effectively, both verbally and in writing.
  • Can effectively adapt to different situations and demands.

About Amadeus

Amadeus aspires to be a leader in Diversity, Equity, and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

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