Team Lead

hace 2 semanas


Colombia TaskUs A tiempo completo

About TaskUs: TaskUs is a leading provider of outsourced digital services and next-generation customer experience solutions. Our mission is to help fast-growing technology companies represent, protect, and grow their brands.

The People First culture at TaskUs has enabled us to expand our workforce to approximately 45,000 employees globally. We have a presence in twenty-three locations across twelve countries, including the Philippines, India, and the United States.

We understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, and mastering consistency in an ever-changing world. Our commitment to innovation and performance is brought by people from all walks of life.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our inclusive environment and positive impact on the community are reflected in our various departments, including Total Rewards, Wellness, HR, and Diversity.

Job Expectations: As a Team Lead, you will provide mentorship, guidance, and career development to members of your team. You will implement escalation channels in accordance with mutually agreed-upon procedures and lead a high-performing team through an exciting transition to build problem-solving, critical thinking, analytical, and technical capabilities.

Requirements:

  1. Bilingual in English & Spanish with a minimum B2 proficiency in English.
  2. 2 years of prior relevant people management experience in the BPO or call center industry.
  3. A strategic thinker with strong analytical and creative problem-solving skills.
  4. Experience providing constructive criticism and implementing corrective action plans.
  5. A high-level understanding of customer confidentiality standards and a passion for the development of teammates.

DEI: TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

At TaskUs, we put our frontline first, period. We have state-of-the-art workspaces, top-notch benefits, and some of the best teammates in the world. We invest in you and your career growth, and we encourage internal mobility and professional growth at all stages of an employee's career within TaskUs.


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