Customer Support Team Lead
hace 4 semanas
At Support M8, we're dedicated to delivering exceptional customer service solutions to our clients in the rapidly evolving eCommerce industry. As a Customer Service Team Lead, you'll play a crucial role in guiding and coaching a team of customer service representatives to ensure they deliver outstanding support in alignment with our clients' goals and expectations.
Key Responsibilities:- Provide leadership and mentorship to a team of customer service representatives.
- Monitor and evaluate team performance to ensure adherence to quality and productivity standards.
- Conduct regular one-on-one coaching sessions and performance reviews.
- Assist in the recruitment and onboarding of new team members.
- Collaborate with management to develop and implement training programs.
- Handle escalated customer issues and complex inquiries.
- Serve as a point of contact between the team and management.
- Ensure team members are well-versed in product knowledge, company policies, and procedures.
- Analyze team performance data and provide feedback for continuous improvement.
- Foster a positive and motivating work environment to encourage team success.
- Maintain a strong understanding of our helpdesk software and CRM systems.
- Minimum of 4 years of demonstrated customer service experience, with a proven track record of excellence.
- Fluent in English with exceptional verbal and written communication skills.
- Proficiency in using helpdesk software.
- Previous experience in a leadership or supervisory role is required.
- Strong problem-solving skills and the ability to make decisions under pressure.
- Excellent interpersonal and coaching skills.
- Ability to work effectively in a fast-paced, team-oriented environment.
- Detail-oriented with excellent organizational skills.
- Availability to work flexible hours, including evenings and weekends, as needed.
-
Customer Support Team Lead
hace 2 semanas
Colombia Sezzle A tiempo completoCustomer Support Team Lead Role OverviewSezzle is seeking a Customer Support Team Lead to lead a team of customer support specialists and provide guidance and support to ensure exceptional service delivery. The ideal candidate will have previous experience in a customer support leadership role in a fast-paced environment and excellent communication and...
-
Customer Support Team Lead
hace 1 mes
Colombia Supportm8 A tiempo completoCustomer Service Team LeadAt Support M8, we're dedicated to delivering exceptional customer service solutions to our D2C brand clients. As a Customer Service Team Lead, you'll play a key role in guiding our team of customer service representatives to provide outstanding support that meets our clients' goals and expectations.Key Responsibilities:Provide...
-
Customer Support Team Lead
hace 2 meses
Colombia Supportm8 A tiempo completoCustomer Service Team LeadAt Support M8, we're dedicated to delivering exceptional customer service solutions to our clients in the rapidly evolving eCommerce industry. As a Customer Service Team Lead, you'll play a key role in guiding and coaching a team of customer service representatives to ensure they deliver outstanding support in alignment with our...
-
Customer Support Team Lead
hace 3 días
Colombia Sezzle A tiempo completoAbout SezzleSezzle is a cutting-edge fintech company dedicated to financially empowering the next generation. We offer interest-free installment plans at online stores, increasing purchasing power for consumers and driving sales for eCommerce merchants.As the first and only B-Corp in the payments space, our mission is to help everyone pursue financial...
-
Customer Support Team Lead
hace 2 meses
Colombia Supportm8 A tiempo completoSupport M8 is a leading customer support partner for D2C brands. We are dedicated to providing exceptional customer service solutions to our clients in the rapidly evolving eCommerce industry. We pride ourselves on delivering top-notch customer support, helping our clients grow their businesses, and ensuring their customers have a seamless digital...
-
Strategic Team Lead
hace 3 semanas
Colombia Peak Support co A tiempo completoAt Peak Support, we're dedicated to delivering exceptional service to our clients and customers. As a rapidly growing services provider, we offer a wide range of services, including customer support, sales operations, and business process outsourcing to high-growth companies. Our commitment to providing outstanding customer experiences and supporting our...
-
Customer Service Team Lead
hace 5 días
Colombia Amazon A tiempo completoJob OverviewAs a Customer Service Team Manager, you will play a critical role in leading a team of 20 Customer Service Associates at Amazon. The main priority for this position is to support the associates in areas such as coaching, development, performance, and engagement, as well as removing any barriers that prevent them from demonstrating Amazon...
-
Customer Support Specialist
hace 2 semanas
Colombia Support Shepherd A tiempo completoJob OverviewWe are seeking a skilled Customer Support Specialist to join our team at Support Shepherd. In this role, you will be responsible for delivering exceptional support to our valued customers, ensuring a seamless user experience and fostering strong customer satisfaction.Key ResponsibilitiesDevelop a deep understanding of our product and its...
-
Team Leader Customer Service
hace 3 semanas
Ubicación Colombia , Bogotá Peak Support A tiempo completo**Requisitos**: Are proficient in both verbal and written English, demonstrating strong communication abilities. Possess a robust background in performance management, showcasing the ability to drive results effectively. Are adaptable and flexible, willing to accommodate shifting schedules, work hours, and holiday shifts. Demonstrate exceptional coaching...
-
Customer Service Team Manager
hace 2 semanas
Colombia Peak Support co A tiempo completoAt Peak Support, we strive to deliver exceptional service to our clients and customers. As a rapidly growing services provider, we offer a wide range of services including customer support, sales operations, and business process outsourcing to high-growth companies. Our commitment to providing outstanding customer experiences and supporting our clients as...
-
Senior Customer Service Team Lead
hace 2 semanas
Colombia Wir sind Schweizer Marktführerin der Orthopädie- und Rehatechnik und bieten ein ganzheitliches Verso A tiempo completoJob SummaryWe are seeking a highly skilled and experienced Team Leader to join our customer service team. As a Team Leader, you will be responsible for supervising and leading a team of customer service representatives, providing guidance, coaching, and mentorship to ensure excellent customer service delivery.Key ResponsibilitiesSupervise and lead a team of...
-
Lead Generation Specialist
hace 4 semanas
Colombia Phoenix Support Services A tiempo completoJob Title: Lead Generation SpecialistPhoenix Support Services is seeking a highly skilled and motivated Lead Generation Specialist to join our Business Development Team. As a key member of our team, you will be responsible for generating new business leads and building relationships with potential clients.Key Responsibilities:Develop and implement lead...
-
Nda, Fin Tech Global Support Team Lead
hace 5 meses
Colombia SD Solutions A tiempo completoOn behalf of NDA Company (Fin Tech), SD Solutions is looking for a talented **Global Support Team Lead **to step onto a fintech unicorn rocketship! - SD Solutions is a staffing company operating globally. Contact us to get more details about the benefits we offer._ As a Global Support Team Lead, you will be responsible for providing leadership and direction...
-
Team Lead
hace 14 horas
Colombia FleetCor Technologies, Inc. A tiempo completoThe Traveler Support Center Lead is responsible for managing all task specific activities within an assigned shift for a team of Traveler Support Center Representatives. Additionally, this includes assignment of appropriate resources to ensure 100% customer satisfaction for each customer served by the Traveler Support Center. Job Responsibilities: ...
-
Lead Generation Specialist
hace 1 mes
Colombia Phoenix Support Services A tiempo completoJob Title: Lead Generation SpecialistPhoenix Support Services is seeking a highly skilled Lead Generation Specialist to join our Business Development Team. As a key member of our team, you will be responsible for generating new business leads and building relationships with potential clients.Key Responsibilities:Research and identify potential clients in the...
-
Team Lead
hace 5 meses
Colombia RVStaffing A tiempo completo**RedValley**, the fast-growing company in Medellín, We're on the lookout for a dynamic and forward-thinking **Team Lead** to join our exciting venture with **Zivoe**. As a **Team lead,** You'll have the opportunity to support customers with account recovery and handle escalated calls, all while overseeing the performance of our dedicated agents. Your role...
-
Customer Support Service
hace 5 meses
Colombia The Support Heroes A tiempo completoThe Support Heroes: We offer outsourcing customer support services for Shopify Apps developers, and we are currently looking for Support Heroes to join our team. We are offering a week schedule when you work for 4 days of the week and rest the remaining 3 days. Location: Working from home. - Major Responsibilities: - Create Articles or documentation for...
-
Customer Support Team Member
hace 5 meses
Colombia TaxDome A tiempo completo**Customer support team member** TaxDome is the #1 practice management platform for accounting firms in the US - we have grown over 100X in the last 5 years and serve tens of thousands of businesses globally with millions of end-clients. We’re looking for an outgoing sales representative to communicate with new customers to generate new revenue and retain...
-
Customer Service Team Lead
hace 2 semanas
Colombia TDCX Group A tiempo completoUnlock your potential with TDCX Group as a Customer Service Team Lead. In this role, you will be responsible for the day-to-day management of the contact centre, ensuring that key performance indicators (KPIs) are met.Key Responsibilities:Develop, review, and distribute daily, weekly, and monthly performance and service reports to maintain agreed service...
-
Technical Support Liaison
hace 3 días
Colombia Support Shepherd A tiempo completoAbout the RoleWe are seeking a proactive and dynamic technical support specialist to join our team at Support Shepherd. This pivotal role requires delivering exceptional support to our valued customers by providing timely and effective assistance, ensuring a seamless user experience, and fostering strong customer satisfaction.Key ResponsibilitiesDevelop a...