Cash Recovery Specialist

hace 1 semana


Bogotá, Bogotá D.E., Colombia Dhl Global Forwarding (Colombia) S.A.S. A tiempo completo

Overview:
DHL Global Forwarding (Colombia) S.A.S. seeks a highly skilled Cash Recovery Specialist to join its team. In this role, you will be responsible for ensuring the accurate recording of payments made by clients and managing cases received in compliance with established KPIs.

Responsibilities:
* Manage client portfolios through telephone calls and email communication to prevent and correct any collection issues.
* Obtain and confirm payment supports from clients as necessary.
* Verify the correct application of payments received from clients and maintain updated customer contact information in the collection system.
* Ensure traceability of all collection activities performed according to the global OTC policy.
* Perform account reconciliations with clients as required.
* Timely manage balances in favor of clients or internal areas.
* Adhere to the collection policy regarding escalations and timeframes.
* Monitor and comply with assigned KPIs and budget.
* Develop and maintain strong relationships with internal and external stakeholders.
* Update process support documentation annually.
* Provide timely and concise status updates during meetings with managers and customers.

Requirements:
* Bachelor's degree in public accounting, finance, business administration, or financial management.
* Minimum 1 year of experience in accounts payable processes.
* Strong MS Excel skills and proficiency in other MS Office tools.
* Excellent customer service and communication skills.
* English language proficiency at level B2.

Compensation Package:
* Estimated Salary: $2,419,820
* Performance bonus up to 16% of salary ($387,171 max)
* Food allowance: $95,564


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