Accounts Receivable Specialist

hace 3 días


Medellín, Antioquia, Colombia Securitas Colombia A tiempo completo

Role Summary:

We're seeking an Accounts Receivable Specialist to join our team in Colombia. As a key member of our credit and collection team, you'll be responsible for investigating and resolving complex account management issues, negotiating resolutions, and escalating high-risk situations.

Responsibilities:

  1. Investigate and resolve complex account management issues related to billing and finance.
  2. Determine reasons for late payments and negotiate resolutions in line with company guidelines.
  3. Escalate high-risk situations and propose resolution plans to improve efficiency.
  4. Document and update weekly accounts receivable reports, including payment updates and overall account statuses.
  5. Manage specialized billing and custom billing/third-party charges.
  6. Credit & Collections calls with clients to discuss account statuses, concerns, and questions.
  7. Identify and suggest process improvements to enhance efficiency and accuracy.

Requirements:

  • Minimum of 6 months of experience in customer care, collections, or accounts receivable.
  • Strong communication and negotiation skills.
  • Excellent organizational skills and attention to detail.
  • Ability to analyze and resolve account discrepancies efficiently.
  • Familiarity with specialized and third-party billing systems is a plus.
  • Proficiency in Microsoft Excel and other account management tools.
  • Ability to work collaboratively within a team environment.

Benefits:

We offer a competitive salary, clear career development opportunities, regular merit-based increases, and performance bonuses.



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