Accounts Receivable Specialist
hace 3 días
Role Summary:
We're seeking an Accounts Receivable Specialist to join our team in Colombia. As a key member of our credit and collection team, you'll be responsible for investigating and resolving complex account management issues, negotiating resolutions, and escalating high-risk situations.
Responsibilities:
- Investigate and resolve complex account management issues related to billing and finance.
- Determine reasons for late payments and negotiate resolutions in line with company guidelines.
- Escalate high-risk situations and propose resolution plans to improve efficiency.
- Document and update weekly accounts receivable reports, including payment updates and overall account statuses.
- Manage specialized billing and custom billing/third-party charges.
- Credit & Collections calls with clients to discuss account statuses, concerns, and questions.
- Identify and suggest process improvements to enhance efficiency and accuracy.
Requirements:
- Minimum of 6 months of experience in customer care, collections, or accounts receivable.
- Strong communication and negotiation skills.
- Excellent organizational skills and attention to detail.
- Ability to analyze and resolve account discrepancies efficiently.
- Familiarity with specialized and third-party billing systems is a plus.
- Proficiency in Microsoft Excel and other account management tools.
- Ability to work collaboratively within a team environment.
Benefits:
We offer a competitive salary, clear career development opportunities, regular merit-based increases, and performance bonuses.
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