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Senior Specialist, HR Services Expert

hace 2 meses


Bogotá, Bogotá D.E., Colombia Mastercard A tiempo completo

Mastercard HR Services Specialist Role

We are seeking a highly organized and articulate HR Services Specialist to join our team at Mastercard. As a key member of our Global Business Services Center (GBSC), you will be responsible for providing exceptional customer service and support to our employees and business units worldwide.

Key Responsibilities:

  • Respond to HR inquiries across a breadth of functional areas, including resourcing and recruitment, reward, performance management, recognition, payroll, benefits, and terminations.
  • Evaluate and resolve complex HR-related issues, working closely with subject matter experts and HRIS teams to implement preventative solutions.
  • Collaborate with internal teams to obtain necessary information and manage work to completion.
  • Support high-complexity transaction processing, including organization changes, supervisory organization changes, job changes, and international assignments.

Requirements:

  • Fluency in English (verbal and written) is mandatory.
  • Strong problem-solving and troubleshooting skills, with the ability to manage multiple tasks simultaneously.
  • Broad knowledge of HR concepts and terminology, with a strong emphasis on customer service.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a dynamic, time-sensitive, and high-volume environment.

Corporate Security Responsibility:

All activities involving access to Mastercard assets, information, and networks come with inherent risks. It is expected that every person working for or on behalf of Mastercard is responsible for information security and must abide by Mastercard's security policies and practices.

About Mastercard:

Mastercard is a global company that connects and powers an inclusive, digital economy. We work to make transactions safe, simple, smart, and accessible.

Why Mastercard?

At Mastercard, we value diversity, inclusion, and employee growth. We offer a dynamic work environment, opportunities for professional development, and a competitive compensation package.