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Customer Success Professional
hace 1 semana
At TripleTen, we are revolutionizing the way businesses develop and nurture talent. Our cutting-edge digital education platform empowers organizations to close skills gaps through expert-led online training programs.
We are seeking an experienced, hands-on professional with a strong background in B2B client management to join our dynamic team. This role is focused on the execution of strategies, ensuring that our clients receive exceptional support and achieve their business goals.
Key Responsibilities
- Client Satisfaction Enhancement: Implement effective communication strategies and proactively manage client needs to meet their expectations.
- Exceptional Learning Experiences: Deliver seamless learning experiences that consistently meet or exceed client expectations, ensuring a high-quality experience for all clients.
- Collaborative Success: Foster strong collaboration with internal teams to resolve issues promptly and ensure a smooth customer journey, leading to increased client satisfaction and loyalty.
- Data-Driven Improvements: Analyze client engagement data to identify trends and implement targeted improvements that enhance the customer experience and drive business results.
- Performance Metrics Optimization: Closely monitor key performance metrics to optimize client engagement, retention, and overall satisfaction, ensuring continuous improvement in our customer success strategies.
Requirements
- Proven Experience: At least 2+ years of proven experience in customer success, client management, or a related customer-facing role within a B2B environment.
- Operational Skills: Strong operational skills with the ability to execute detailed strategies and manage multiple tasks simultaneously.
- Communication Skills: Excellent communication skills in both English and Spanish, with the ability to articulate complex ideas clearly and professionally.
- Organizational Skills: Highly organized and detail-oriented, with proven experience in managing customer relationships and support processes.
