Associate Manager GTI

hace 3 días


Bogotá, Bogotá D.E., Colombia Sutherland Global A tiempo completo
Job Title: Associate Manager GTI

We are seeking a highly skilled and experienced Associate Manager GTI to join our team at Sutherland Global. As a key member of our Global Technology Infrastructure team, you will be responsible for providing world-class customer support and ensuring the availability of our electronic and data processing components.

Key Responsibilities:

  • Ensure that GTI Ops SLAs and KPIs are properly met, including weekly ticket SLA, McAfee score, and recording SLA.
  • Manage the Mexico Altiris Incident Queue and assign tickets to team members.
  • Communicate with end-users regarding SLA and ownership of tickets.
  • Enforce communication post-resolution to ensure client satisfaction.
  • Maintain Information Security Compliance for all info sec controls, certifications, etc.
  • Coordinate with IT Manager for InfoSec Incidents.
  • Collect information by ensuring that all logs, such as Data Center, Outage, Vendor, and others, are properly followed.

Requirements:

  • Bachelor's degree or equivalent and 3 years of experience in the field or related area.
  • Familiarity with standard concepts, practices, and procedures within information technology, SOX, and ITIL practices.
  • Performed a variety of tasks specific to electronic equipment and facility maintenance.
  • Minimum 2 or 3 years of experience in troubleshooting switches and routers, preferably Cisco Platform; troubleshooting IP phones, preferably AVAYA and Platform; configuring and troubleshooting Windows Server Platforms.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

How to Apply:

Please submit your resume and cover letter to [insert contact information]. We thank all applicants for their interest; however, only those selected for an interview will be contacted.


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