Associate Manager GTI
hace 3 días
We are seeking a highly skilled and experienced Associate Manager GTI to join our team at Sutherland Global. As a key member of our Global Technology Infrastructure team, you will be responsible for providing world-class customer support and ensuring the availability of our electronic and data processing components.
Key Responsibilities:
- Ensure that GTI Ops SLAs and KPIs are properly met, including weekly ticket SLA, McAfee score, and recording SLA.
- Manage the Mexico Altiris Incident Queue and assign tickets to team members.
- Communicate with end-users regarding SLA and ownership of tickets.
- Enforce communication post-resolution to ensure client satisfaction.
- Maintain Information Security Compliance for all info sec controls, certifications, etc.
- Coordinate with IT Manager for InfoSec Incidents.
- Collect information by ensuring that all logs, such as Data Center, Outage, Vendor, and others, are properly followed.
Requirements:
- Bachelor's degree or equivalent and 3 years of experience in the field or related area.
- Familiarity with standard concepts, practices, and procedures within information technology, SOX, and ITIL practices.
- Performed a variety of tasks specific to electronic equipment and facility maintenance.
- Minimum 2 or 3 years of experience in troubleshooting switches and routers, preferably Cisco Platform; troubleshooting IP phones, preferably AVAYA and Platform; configuring and troubleshooting Windows Server Platforms.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
How to Apply:
Please submit your resume and cover letter to [insert contact information]. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
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