Service Excellence Director
hace 3 días
Kaizen Gaming, the driving force behind Betano, is a prominent GameTech company with a presence in 17 global markets.
Our goal is to harness innovative technology to deliver world-class experiences for our millions of customers worldwide.
With a diverse team of over 2,700 professionals from 40+ nationalities spanning three continents, we're proud to be recognized as one of the Best Workplaces in Europe and certified Great Place to Work across our offices.
The Customer Service Manager is pivotal in developing the department's strategy, focusing on people development, team morale, and performance.
- Partner with the head/director to achieve divisional goals
- Develop and implement strategic plans, set long-term objectives, and turn ideas into actionable projects
- Monitor BPO providers and their deliverables
-
Service Excellence Manager
hace 3 días
Bogotá, Bogotá D.E., Colombia Transsion A tiempo completoService Excellence ManagerTranssion Holdings Co., Ltd. is seeking a Service Excellence Manager to join its team. As a key member of the organization, you will be responsible for driving exceptional customer satisfaction and enhancing service standards.The ideal candidate will have a strong background in customer-facing roles, excellent communication skills,...
-
Service Quality Director
hace 3 días
Bogotá, Bogotá D.E., Colombia Kaizen Gaming A tiempo completoAre you a seasoned professional looking to take your career to the next level? Look no further than Kaizen Gaming, where we're dedicated to fostering a culture of excellence and innovation. As our Service Quality Director, you'll play a critical role in driving our customer service strategy forward.We're committed to providing the best experience possible to...
-
Service Excellence Director
hace 2 días
Bogotá, Bogotá D.E., Colombia Kaizen Gaming A tiempo completoService Quality Improvement ManagerKaizen Gaming is committed to delivering exceptional customer experiences. As a Service Quality Improvement Manager, you will play a crucial role in driving quality improvements across our Customer Service department. Your key responsibilities will include analyzing QA evaluations to ensure compliance with company standards...
-
Service Delivery Director
hace 7 días
Bogotá, Bogotá D.E., Colombia Payu A tiempo completo**Service Delivery Director**We are seeking a Service Delivery Director to join our team at Payu. The successful candidate will be responsible for designing, managing, controlling, administering and complying with operational processes in accordance with policies, service agreements and procedures.This role requires strong leadership abilities, incident...
-
Customer Service Director
hace 1 día
Bogotá, Bogotá D.E., Colombia Aon Hewitt A tiempo completoJob DescriptionWe are seeking a highly skilled Customer Service Director to join our team. As a key member of our organization, you will be responsible for delivering exceptional customer service and driving business growth through strategic planning and execution.The ideal candidate will have a strong background in customer-facing roles and experience in...
-
Commercial Excellence Director
hace 5 días
Bogotá, Bogotá D.E., Colombia Zoetis A tiempo completoJob DescriptionWe are seeking a highly skilled Commercial Excellence Leader to join our team at Zoetis. The ideal candidate will have a proven track record of driving business growth and improvement through strategic leadership, analytics, and customer-focused solutions.About the RoleThe Commercial Excellence Leader will be responsible for leading...
-
Process Excellence Expert
hace 7 días
Bogotá, Bogotá D.E., Colombia Johnson And Johnson A tiempo completo**Job Overview:**We are seeking a skilled Process Excellence Expert to join our team at Johnson & Johnson. This role will be responsible for driving operational improvements and optimizing customer service processes in Latin America.**Key Responsibilities:**Analyze current returns processes in Latin America to identify inefficiencies and areas for...
-
Logistics Excellence Strategist
hace 2 días
Bogotá, Bogotá D.E., Colombia Kuehne + Nagel AS A tiempo completoJob DescriptionThe Integrated Logistics Excellence Manager will play a pivotal role in leading a team to oversee the performance of Integrated Logistics Control Towers and LSPs. Key responsibilities include handling business analytics, troubleshooting escalations, updating SOPs, monitoring performance trends, and managing business reviews, CAPA, and BCP.Key...
-
Service Quality Excellence Leader
hace 6 días
Bogotá, Bogotá D.E., Colombia Kaizen Gaming A tiempo completoKaizen Gaming is a leader in the GameTech industry, operating in 17 markets worldwide.We strive to provide an exceptional experience for our millions of customers through cutting-edge technology.Our Quality Control team plays a critical role in enhancing the services provided to our valued customers.As a Quality Control Team Lead, you will be responsible for...
-
Director of Business Excellence
hace 21 horas
Bogotá, Bogotá D.E., Colombia Lean Solutions Group A tiempo completoJob Description:Operations DirectorThe Operations Director holds a critical role within our organization, responsible for developing and executing comprehensive strategic plans that address the unique needs and ambitions of our clients. This position ensures alignment with our company objectives while promoting sustainability and operational efficiency.
-
Director de Personal
hace 5 días
Bogotá, Bogotá D.E., Colombia Bestravel Service Ltda A tiempo completoSe busca a un líder motivado para ocupar el cargo de Director de Personal en Bestravel Service Ltda. Este es un puesto que requiere habilidades excepcionales para liderar a un equipo y brindar orientación y asesoramiento a la alta dirección sobre cuestiones laborales y legales.Responsabilidades del Puesto:Liderar el equipo de Recursos Humanos y supervisar...
-
Service Business Partner Director
hace 7 días
Bogotá, Bogotá D.E., Colombia Mastercard A tiempo completoService Business Partner Director RoleThe Service Finance Business Partner is a critical role that partners with the regional and market business to support strategic growth plans and business case modeling. This role requires a deep understanding of the business model, providing finance support directly to the business. The ideal candidate will be able to...
-
Regional IT Director of Transformation
hace 10 horas
Bogotá, Bogotá D.E., Colombia Brink's Inc A tiempo completoAbout the RoleWe are seeking an experienced IT leader to join Brink's Inc as a Regional IT Sr Director in our LATAM region. This pivotal role will play a crucial part in our company's transformation by aligning and delivering technology solutions that support our business strategy, drive change, and fuel growth.The successful candidate will be responsible...
-
Operational Excellence Manager
hace 6 días
Bogotá, Bogotá D.E., Colombia Johnson & Johnson A tiempo completoWe are looking for an experienced professional to lead our digital transformation initiatives as a Continuous Improvement Senior Specialist.About the PositionIn this role, you will be responsible for driving process excellence initiatives across our Deliver organization. Your focus will be on streamlining returns experiences for customers and internal...
-
Regional Customer Excellence Director
hace 4 días
Bogotá, Bogotá D.E., Colombia Servicenow A tiempo completoRole OverviewIn this critical leadership role, you will oversee the Customer Excellence team in LATAM, driving business growth, customer satisfaction, and employee engagement. You will develop and execute strategic plans, build relationships with key stakeholders, and collaborate with cross-functional teams to deliver innovative solutions.Develop and...
-
Customer Service Leader
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Kimberly-Clark A tiempo completoEn Kimberly Clark nos enfocamos en atraer y retener a las personas más talentosas y profesionales que deseen unirse al mejor equipo global, brindando oportunidades de crecimiento interno así como el mejor ambiente positivo para trabajar, donde cuidamos de la persona pero también su alto desempeño.**Propósito de la posición**:**Responsabilidades...
-
Commercial Excellence Specialist
hace 3 días
Bogotá, Bogotá D.E., Colombia Smith+Nephew A tiempo completoLife Unlimited.At Smith+Nephew we design and manufacture technology that takes the limits off living.The Commercial Excellence Specialist role is responsible for executing Market Intelligence, Business Development, Internal Communication, and Commercial Excellence tasks to optimize the Latam & Canada (LAC) Region revenue generating activities for sustained...
-
Senior Client Service Director
hace 20 horas
Bogotá, Bogotá D.E., Colombia Aon Hewitt A tiempo completoJob OverviewThis is a hybrid position that combines remote work with in-office responsibilities. As a Senior Account Executive / Director de Servicio al Cliente, you will be the primary point of contact for clients, ensuring their needs are met and exceeded.Aon values innovation and diversity, and we believe this role will provide the ideal candidate with...
-
Customer Service Representative Zr_20988_Job
hace 1 semana
Bogotá, Bogotá D.E., Colombia Bruntwork A tiempo completoJob Description This is a remote position.Schedule: 20 hours per week, Monday to Friday 9:00 AM to 1:00 PM Sydney, AU time Client Timezone: Australia Client Overview A premium bridal and wedding services company revolutionizing the Australian wedding industry through their e-commerce platform.They provide an exceptional range of bridal products and services,...
-
Regional Operations Director
hace 4 días
Bogotá, Bogotá D.E., Colombia CLevelCrossing A tiempo completoRegional Operations Director Position Summary This is a highly influential and leadership-oriented role that plays a critical part in the success of our company. As a Regional Operations Director, you will be responsible for overseeing the operations of our business across the Andean region. This involves directing and coordinating activities and resources...