Service Excellence Director

hace 3 días


Bogotá, Bogotá D.E., Colombia Kaizen Gaming A tiempo completo

Kaizen Gaming, the driving force behind Betano, is a prominent GameTech company with a presence in 17 global markets.

Our goal is to harness innovative technology to deliver world-class experiences for our millions of customers worldwide.

With a diverse team of over 2,700 professionals from 40+ nationalities spanning three continents, we're proud to be recognized as one of the Best Workplaces in Europe and certified Great Place to Work across our offices.

The Customer Service Manager is pivotal in developing the department's strategy, focusing on people development, team morale, and performance.

  • Partner with the head/director to achieve divisional goals
  • Develop and implement strategic plans, set long-term objectives, and turn ideas into actionable projects
  • Monitor BPO providers and their deliverables


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