IT Infrastructure Specialist

hace 2 semanas


Departamento de Risaralda, Colombia Hitachi Vantara Corporation A tiempo completo

As an On-Site Services Specialist at Hitachi Vantara Corporation, you will be responsible for ensuring the smooth operation of our IT infrastructure. Your key duties will include diagnosing and resolving IT-related issues, ensuring that computers are delivered in a ready-to-use condition, and providing ad-hoc training to users on common IT issues.

Responsibilities:

  • Diagnose and resolve IT-related issues effectively and efficiently.
  • Ensure computers are delivered in a ready-to-use condition for IT users.
  • Provide ad-hoc training to users on common IT issues and guide them through self-service tools.
  • Manage the physical stock of devices and accessories, including updates in the Configuration Management Database (CMDB).
  • Conduct regular inventory checks for relevant hardware.
  • Coordinate logistics by utilizing local logistics providers to transport and relocate devices between locations.
  • Handle warranty cases in collaboration with Original Equipment Manufacturers (OEM) vendors.
  • Identify and report potential risks that could impact the quality of OSS services.
  • Offer support to end users and ensure the functionality of IT equipment and software in meeting rooms and other user collaboration areas.
  • Host and assist third-party technicians.
  • Perform routine checks of computer rooms, including monitoring temperature, air conditioning, cabling, and general functionality.
  • Adhere to OSS governance, which involves participating in meetings and following the escalation process.
  • Follow OSS procedures as outlined in the Runbook, Standard Operating Procedures (SOPs), and knowledge articles.
  • Recommend equipment modifications or improvements to achieve operating efficiencies and ensure customer satisfaction.
  • Support process engineering & maintenance as related to non-standard IT hardware, non-standard systems, IT-related production equipment, machine control issues, etc.
  • Responsible for the setup and deployment of hardware and various types of software.

Requirements:

  • Formal qualification in IT completed from an accredited university or college OR completed an apprenticeship in the field of IT.
  • 2 years of experience in similar roles.
  • Excellent communication skills, both written and verbal, including the ability to communicate effectively with both business and technical audiences in English.
  • Proactive and solution-oriented mindset.
  • Demonstrates an ability to work independently and is self-driven.

Tools and Methodologies:

  • Service Now
  • MS Office 365
  • Windows
  • iOS
  • Asset Management Tools
  • Lean 6 Sigma
  • ITIL


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