IT Infrastructure Specialist
hace 2 semanas
As an On-Site Services Specialist at Hitachi Vantara Corporation, you will be responsible for ensuring the smooth operation of our IT infrastructure. Your key duties will include diagnosing and resolving IT-related issues, ensuring that computers are delivered in a ready-to-use condition, and providing ad-hoc training to users on common IT issues.
Responsibilities:
- Diagnose and resolve IT-related issues effectively and efficiently.
- Ensure computers are delivered in a ready-to-use condition for IT users.
- Provide ad-hoc training to users on common IT issues and guide them through self-service tools.
- Manage the physical stock of devices and accessories, including updates in the Configuration Management Database (CMDB).
- Conduct regular inventory checks for relevant hardware.
- Coordinate logistics by utilizing local logistics providers to transport and relocate devices between locations.
- Handle warranty cases in collaboration with Original Equipment Manufacturers (OEM) vendors.
- Identify and report potential risks that could impact the quality of OSS services.
- Offer support to end users and ensure the functionality of IT equipment and software in meeting rooms and other user collaboration areas.
- Host and assist third-party technicians.
- Perform routine checks of computer rooms, including monitoring temperature, air conditioning, cabling, and general functionality.
- Adhere to OSS governance, which involves participating in meetings and following the escalation process.
- Follow OSS procedures as outlined in the Runbook, Standard Operating Procedures (SOPs), and knowledge articles.
- Recommend equipment modifications or improvements to achieve operating efficiencies and ensure customer satisfaction.
- Support process engineering & maintenance as related to non-standard IT hardware, non-standard systems, IT-related production equipment, machine control issues, etc.
- Responsible for the setup and deployment of hardware and various types of software.
Requirements:
- Formal qualification in IT completed from an accredited university or college OR completed an apprenticeship in the field of IT.
- 2 years of experience in similar roles.
- Excellent communication skills, both written and verbal, including the ability to communicate effectively with both business and technical audiences in English.
- Proactive and solution-oriented mindset.
- Demonstrates an ability to work independently and is self-driven.
Tools and Methodologies:
- Service Now
- MS Office 365
- Windows
- iOS
- Asset Management Tools
- Lean 6 Sigma
- ITIL
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