Senior IT Infrastructure Specialist

hace 2 semanas


Municipio de La Vega, Colombia CHAMPRO A tiempo completo
Position: Lead IT Technician

We are seeking a dynamic Lead IT Technician to join our team at CHAMPRO in the Dominican Republic. The ideal candidate should have at least 2 years of leadership experience in an IT technician role and a total of 4 years of experience in IT support.

Responsibilities:
  • Technical Support:
  • Provide technical assistance to end users in person, over the phone, and remotely.
  • Promptly respond to customer requests and troubleshoot network and computer-related issues.
  • Install, configure, maintain, and troubleshoot end-user workstation hardware, software, and peripheral devices.
  • Network and Server Infrastructure:
  • Assist in installing, monitoring, maintaining, and troubleshooting network and server infrastructure.
  • Work with physical and virtual servers, switches, routers, wireless access points, and firewalls.
  • Regularly perform computer equipment upgrades, including firmware, operating systems, and application updates.
  • Vendor Interaction:
  • Collaborate with third-party hardware and software vendors by initiating and supporting vendor services as needed.
  • Documentation and Training:
  • Maintain accurate inventory records and supporting documentation for hardware and software.
  • Stay informed about emerging technologies to support future company needs and validate proposed new technologies.
  • Provide training to staff on various technical subjects.
Requirements:
  • Experience:
  • Minimum 2 years of experience leading IT technicians.
  • A total of 4 years of experience as an IT technician.
  • Familiarity with access points, domain controllers, and Active Directory.
  • Experience with Network Video Recorders (NVRs): Knowledge of configuring, maintaining, and troubleshooting NVRs for surveillance systems.
  • Team Leadership:
    • Provide leadership and guidance to the IT support team.
    • Monitor team performance and provide feedback and coaching as needed.

CHAMPRO offers a competitive salary, comprehensive benefits, and performance-based bonuses for this full-time position with a 40-hour workweek.



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