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Cybersecurity Support Specialist

hace 2 meses


Colombia SupportYourApp Inc. A tiempo completo

Unlock Your Potential in Cybersecurity

At SupportYourApp Inc., we're on a mission to safeguard businesses and individuals from the ever-evolving threats of the digital age. As a Cybersecurity Support Specialist, you'll play a critical role in our team's success.

Key Responsibilities:

  • Act as the primary point of contact for customers, addressing inquiries, technical issues, and requests with professionalism and efficiency.
  • Identify and classify email phishing threats to ensure our customers' security.
  • Monitor and manage the ticketing system, ensuring all customer interactions are tracked and resolved promptly while adhering to SLAs.
  • Provide expert guidance and troubleshooting to customers, resolving technical issues to their satisfaction.
  • Collaborate with T2 and SOC Analysts to contribute to cybersecurity incident management.

Requirements:

  • Excellent English language skills (at least C1 for both spoken and written).
  • Knowledge of cybersecurity concepts and email phishing.
  • Experience in technical/customer support, preferably in the cybersecurity field.
  • Strong troubleshooting skills.
  • Customer-oriented and responsible attitude.
  • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

What We Offer:

  • Flexible schedule.
  • Opportunity to work remotely.
  • Unique and creative work environment.
  • Inclusive international team.
  • Compensation in USD.
  • Good bonuses for referring friends.
  • Paid intensive training and probation.
  • Mind-blowing corporate events and social activities.
  • Work-life balance.
  • Responsive management interested in your growth and long-lasting cooperation.
  • Greenhouse conditions for self-development.

About Us:

SupportYourApp Inc. is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome, positive experience. We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills.