Quality Operations Champion

hace 4 semanas


Cali, Valle del Cauca, Colombia TaskUs A tiempo completo
Job Description

About the Role

We are seeking a highly skilled Quality Manager to join our team at TaskUs. As a Quality Manager, you will be responsible for ensuring the delivery of quality KPIs for our aligned campaigns and LoBs. You will monitor day-to-day activities and achievements of the Quality teams, provide actionable insights to clients and operations based on audit observations, and drive and manage improvement initiatives based on RCA or client requests.

Key Responsibilities

  • Ensure delivery of quality KPIs for the aligned campaigns/LoBs
  • Monitor day-to-day activities and achievements of the Quality teams
  • Provide actionable insights to clients and operations based on audit observations
  • Drive and manage improvement initiatives based on RCA or client requests
  • Identify opportunities for improvement and help develop impactful and measurable action plans to address these
  • Ensure quality dashboards are published in a timely manner
  • Deploy quality strategy for the aligned span
  • Ensure adherence to quality processes across the board
  • Work with senior quality leadership on functional projects
  • Work with Training and Operations to identify training needs
  • Manage quality knowledge of aligned teams
  • Perform career coaching for the quality team to prepare them for the next level
  • Understand customer needs and requirements to develop effective quality control processes
  • Collaborate with cross-functional teams on driving quality improvement projects
  • Interface with clients for quality reviews, needs, updates, and ideation
  • Interface with internal stakeholders for quality reviews. Also, attend the reviews for other functions and ensure alignment of objectives
  • Tell the story of why quality matters, build consensus, and inspire others to move fast on fixing problems
  • Manage performance and appraisal of aligned Quality supervisors

Requirements

  • English proficiency of B2 or higher
  • Well-versed with structured problem-solving techniques
  • Ability to analyze data and arrive at actionable insights
  • Strong practical experience with Excel (PivotTable, Charts, Statistical functions), PowerPoint, and Google Documents
  • BPO background required
  • Familiar with the application of quality tools to analyze data
  • Statistical aptitude
  • Quality certification (e.g., Lean Six Sigma, Total Quality Management, etc.) preferred
  • Experience in managing quality control/quality analysis organization or leading cross-functional quality improvement projects and teams
  • 5+ years of demonstrated management ability across diverse functions (direct reports, cross-functional relationships, third party vendors. etc.)
  • Fluent in spoken and written English

About TaskUs

TaskUs is a provider of outsourced digital services and next-generation customer experience to innovative and disruptive technology companies. We help our clients represent, protect, and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ridesharing, HiTech, FinTech, and HealthTech.

We are an equal opportunity employer and welcome applicants from diverse backgrounds. If you need reasonable accommodations in any part of the hiring process, please let us know.



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