Implementation Consultant

hace 3 semanas

Bogotá, Bogotá D.E., Colombia VISA A tiempo completo
Job Description

Job Summary

VISA is seeking a highly skilled and experienced professional to join our team as an Implementation Consultant. This role will be responsible for managing moderate to complex infrastructure-related projects, providing project management support to VISA clients, and coordinating efforts with internal and external project resources.

Key Responsibilities

  • Provide project management support to VISA clients, ensuring expectations are met or exceeded.
  • Coordinate directly with clients to understand their program setup requirements, facilitate new program installations, conversions, and maintenance requests without operational impact.
  • Manage a wide variety of project initiatives, primarily with VISA clients, using project management best practices and skills.
  • Coordinate efforts with other internal and external project resources to ensure deliverables and commitments are met.
  • Work closely with VISA's technology and product teams to understand new business initiatives, as well as impact on current and new client programs.
  • Manage non-routine, complex processing and change requests, related to tactical and strategic client initiatives.
  • Responsible for own workflow assignments and must be able to take initiative to resolve problems and meet deadlines.
  • Proactively identify and recommend opportunities for process improvement resulting in improved efficiency and effectiveness, and increased customer satisfaction.
  • Build and enhance positive working relationships with internal and external stakeholders.
  • Prepare and maintain detailed project artifacts, including project plans, status reports, meeting minutes, issues logs in support of client projects and/or initiatives.
  • Manage internal and external project communications, providing regular and consistent updates to appropriate parties.
  • Report on client project accomplishments and deliverables to management and different stakeholders.
  • Provide training to internal and/or cross-functional teams, as applicable.
  • This position requires off-scheduled work, including late evenings/weekends, in support of client and company configuration changes and associated post-production validation.

Qualifications

Basic Qualifications

  • 5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD.

Preferred Qualifications

  • 6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD.

We are looking for an individual who brings breadth of experience, a curiosity about payments, is results-driven, and client-focused. Bachelor's degree in computer science, Information Technology, or equivalent work experience in a business analyst role in software or financial services. Proven abilities in negotiating with and influencing clients and staff at all levels, as well as the ability to successfully manage competing priorities while serving as a positive influence across the organization. Proficiency in English: The candidate must have excellent command of the English language, both written and spoken. This includes the ability to effectively present information, respond to questions, and write reports and business correspondence in English. Experience using standard MS Office tools (e.g. MS Project, Excel, PowerPoint, Word, Visio, etc.). Excellent time management, organization, problem-solving, and planning skills are essential. Ability to comprehend and translate complex technical issues and apply business solutions. Demonstrated success in client relationship management. Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines. Excellent verbal, written, presentation, and interpersonal skills. Strong project management skills. Demonstrated ability to articulate complex technical terms or processes into business language. Strong technical aptitude with the ability to absorb technical information and apply to business solutions. Proficiency providing technical and consultative support to external customers and identifying business needs.

Additional Information

VISA is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. VISA will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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