Healthcare Experience Design Director

hace 1 semana

Medellín, Antioquia, Colombia Third Way Health, Inc. A tiempo completo
Unlock Patient Access and Satisfaction

We are seeking an experienced Healthcare Experience Design Director to join our team at Third Way Health, Inc.

About Us

Third Way Health helps medical practices across the United States improve the patient experience while reducing the administrative burden on practice owners.

We enable practices to enhance the experience of their patients by providing them with a leading patient engagement platform and a world-class team of service representatives.

About the Position

As a Healthcare Experience Design Director, you will play a critical role in shaping the digital experience for both medical providers and patients.

You'll be responsible for designing intuitive, accessible, and user-friendly solutions that align with our mission of improving patient access and satisfaction while supporting healthcare providers in their daily operations.

This is an opportunity to drive UX strategy from the ground up and have a direct impact on healthcare delivery in practices nationwide.

Responsibilities

  • Drive the UX design process, from concept to execution, across our various engagement platforms.
  • Collaborate closely with product managers, developers/engineers, system administrators, operations/service teams, and commercial teams to create seamless, human-centered designs that improve patient and provider experiences.
  • Conduct user research, interviews, and usability tests with both patients and medical staff to deeply understand their needs, pain points, and behaviors.
  • Translate complex healthcare experiences into simple, intuitive interfaces that increase patient engagement and reduce administrative tasks for healthcare providers.
  • Create wireframes, prototypes, and user flows to communicate design ideas effectively to stakeholders and development teams.
  • Help establish and evolve the company's design system, ensuring consistency and scalability across our platform.

Requirements

To be successful in this role, you should have:

  • 5+ years of experience in UX design, preferably in the healthcare, health tech, or related fields.
  • A proven track record of designing user-centered products that solve complex problems and drive measurable business improvements.
  • A strong portfolio demonstrating expertise in user research, interaction design, and visual design.
  • Experience with design tools such as Figma, Sketch, Adobe XD, or similar.
  • A strong understanding of accessibility and inclusive design principles.
  • Excellent communication skills, with the ability to present and defend design decisions to cross-functional teams and stakeholders.
  • The ability to thrive in a fast-paced, startup environment and lead projects independently.
  • A passion for improving healthcare experiences for both providers and patients.

Estimated Salary: $120,000 - $180,000 per year

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