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Avaya Sr. Voice Engineer
hace 2 meses
Bella Information Systems, LLC is seeking a highly skilled Avaya Sr. Voice Engineer to join our team in supporting a key government customer. The successful candidate will be responsible for delivering engineering services for Network Engineering, with a focus on voice and video engineering.
Key Responsibilities:- Provide support to internal teams and clients on voice network and applications.
- Design and implement call routing solutions in collaboration with clients and internal teams.
- Manage and maintain voice network and systems, ensuring optimal performance and reliability.
- Recommend solutions, improvements, and strategies for voice network and systems.
- Ensure timely resolution of incident tickets and day-to-day operations.
- 5+ years of experience with call center technology, voice systems, and voice networks, with a focus on VoIP systems.
- Avaya certifications (ACA, ACIS, ACSS, ACS, ACE, or ACSA) are preferred.
- Experience with Avaya Communication Manager, versions 7 and 8, and Adjunct Administration, Maintenance, and Installation.
- Proven ability to manage multiple projects and work across all levels in the organization.
- Effective communication and collaboration skills.
Location: DMV Area (DC, Maryland, or Virginia)
US Citizen only
