Avaya Voice Engineering Specialist
hace 3 semanas
Job Summary:
Bella Information Systems, LLC is seeking an experienced Avaya Sr. Voice Engineer to join our team. The successful candidate will be responsible for providing engineering services for Network Engineering, focusing on voice and video engineering.
Key Responsibilities:
* Provide support to internal teams and clients on voice network and applications.
* Work with clients and internal teams to design and implement call routing solutions.
* Manage and maintain voice network and systems.
* Recommend solutions, improvements, strategy, and architecture for voice network and systems.
* Ensure incident tickets are attended to in a timely manner.
* Responsible for day-to-day adds, moves, changes, and user troubleshooting.
* Resolving issues with the Avaya systems on site.
* Implements and troubleshoots enterprise Voice-related solutions/incidents/system outages.
* Supports voice engineering initiatives for all project-related and ongoing operations support for voice communications services.
* Responds to escalated incidents and service requests from Delivery/Operations Teams.
* Coordinates planned maintenance activities, coordinates/facilitates planned/unplanned service outages, and ongoing project-related support activities.
* Promptly responds to all critical/high and/or incidents or service requests and resolves within service level targets and/or scheduled time frames.
* Maintain enterprise awareness of system maintenance and outages, as well as world events that could impact IT operations.
* Recommends and integrate new Telecommunication Voice, Video and Unified Communications technologies.
* Monitors, review, recommend, test, and implement new software revision/feature sets/patch evaluation and trade studies, periodic system refresh.
* Meeting with customer to discuss special tasks (i.e. large moves) and providing solutions when needed.
Requirements:
* Avaya certifications preferred: ACA or ACIS or ACSS or ACS or ACE or ACSA.
* 5+ years of experience with call center technology, voice systems, and voice networks with emphasis in VoIP systems with both h323 and SIP.
* 5 years' experience with Avaya Communication Manager. Versions 7/8 are preferable.
* Experience in a complex IT environment with a multi-platform technical environment helpful.
* Avaya Communication Manager (Avaya Aura Platforms) and Adjunct Administration, Maintenance, and Installation.
* Experience with VoIP, inbound and outbound voice networks, experience with network protocols and circuit provisioning and standards, understanding of LAN protocols.
* Proven ability to successfully manage multiple projects and work across all levels in the organization.
* Demonstrated ability to collaborate with project teams and managers as a service provider.
* Proven ability to plan, investigate, design, and implement voice networks.
* Ability to effectively interact with customers to discuss needs and provide solutions.
* Avaya Communications (ARS) and (AAR) enterprise experience.
* Experience with other Avaya appliances, i.e. Avaya Aura Messaging, Avaya CMS, and Avaya OneX Agent.
* A working knowledge of basic telephony, i.e. wiring, cross connects, demarcation points etc.
Working Conditions:
* Must live within the DMV Area (DC, Maryland or Virginia).
* Must be a US Citizen only.
Job Type: Full-time
-
Avaya Sr. Voice Network Engineer
hace 1 mes
Bogotá, Bogotá D.E., Colombia Bella Information Systems, LLC A tiempo completoJob Title: Avaya Sr. Voice EngineerBella Information Systems, LLC is seeking a highly skilled Avaya Sr. Voice Engineer to join our team in the Washington DC Area.Job Summary:We are looking for a seasoned Avaya Sr. Voice Engineer to provide engineering services for Network Engineering. The successful candidate will design and implement call routing solutions,...
-
Customer Success Strategist
hace 3 semanas
Bogotá, Bogotá D.E., Colombia Avaya A tiempo completoJob SummaryAs a Customer Success Strategist at Avaya, you will oversee the onboarding and revenue retention of our AXP Public Cloud Customers and solutions. You will work collaboratively to drive end-to-end customer engagement processes, including Adoption, Expansion, and Renewals.About the RoleThis role requires strong relationship skills and the ability to...
-
Cloud Customer Success Strategist
hace 7 días
Bogotá, Bogotá D.E., Colombia Avaya A tiempo completoAbout the OpportunityThis individual will oversee our AXP Public Cloud Customers and solutions, from onboarding to revenue retention. The Individual will work collaboratively and drive end-to-end customer engagement processes, Adoption, Expansion, and Renewals.Work with team to increase customer references and stories.The job also includes developing or...
-
Data Insights Specialist
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Capgemini Engineering A tiempo completoData Insights SpecialistEmpowering Business Growth through Data-Driven DecisionsThis role is an exciting opportunity to leverage your analytical skills and experience with data visualization tools like Domo and Looker. As a Data Insights Specialist, you will play a key part in helping our clients make informed business decisions by extracting valuable...
-
Pricing Optimization Specialist
hace 4 semanas
Bogotá, Bogotá D.E., Colombia Capgemini Engineering A tiempo completoCapgemini Engineering is a world leader in engineering services, driven by a global team of engineers, scientists, and architects. Our mission is to help the world's most innovative companies unleash their potential. As a Pricing Optimization Specialist, you will be part of a dynamic team that develops novel revenue-optimizing solutions in Revenue...
-
Engineering Design Specialist
hace 1 día
Bogotá, Bogotá D.E., Colombia Sagan A tiempo completoOverviewSagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions with leading American companies.About the CompanyThe client we represent is dedicated to...
-
Data Engineering Specialist
hace 1 semana
Bogotá, Bogotá D.E., Colombia Adaptive Teams A tiempo completoAbout UsAt Adaptive Teams, we're on a mission to revolutionize data-driven success. Our team of experts is dedicated to creating innovative solutions that fuel growth and progress.Your Role:We're seeking a talented Data Engineering Specialist to join our high-performing team. As a key member of our data engineering team, you'll play a crucial role in...
-
Web Application Developer Specialist
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Capgemini Engineering A tiempo completoWeb Application Developer SpecialistCapgemini Engineering is a world leader in engineering services, and we're looking for a skilled Web Application Developer Specialist to join our team.As a key member of our engineering team, you will be responsible for designing, developing, and maintaining user interfaces for web applications using modern frameworks and...
-
Risk Engineering Underwriter Specialist
hace 4 semanas
Bogotá, Bogotá D.E., Colombia Munich Re A tiempo completoUnlock Your Career in Risk Engineering Underwriting at Munich ReMunich Re, the world's leading reinsurance company, is seeking a highly skilled Risk Engineering Underwriter Specialist to join our team in Bogotá. In this role, you will play a critical part in shaping the future of major engineering projects across Latin America.As a Risk Engineering...
-
Data Engineering Specialist
hace 1 mes
Bogotá, Bogotá D.E., Colombia Scotiabank A tiempo completoJob SummaryWe are seeking a highly skilled Data Engineering Specialist to join our team at Scotiabank. As a key member of our data engineering team, you will be responsible for designing, developing, and implementing ETL processes that provide critical information to our business units.Key ResponsibilitiesDesign and develop ETL processes using SSIS,...
-
Bogotá, Bogotá D.E., Colombia Quorum Software A tiempo completoAbout the RoleWe are seeking a highly skilled Reservoir Engineering Applications Support Specialist to join our team at Quorum Software. This is an exciting opportunity for individuals who thrive in fast-paced environments and have a passion for delivering exceptional customer experiences.
-
Enterprise Voice Administrator For 2Nd Level Support
hace 3 semanas
Bogotá, Bogotá D.E., Colombia B. Braun Business Services S.A.S. A tiempo completoYou're a vital part of our vision to improve and protect the health of people worldwide. At B. Braun, technology is seen as an opportunity for growth and innovation. Our goal is to implement the digital transformation of B. Braun with the right team members. We're looking for a Voice System Specialist to work with us in launching the medical technology of...
-
Data Engineering and Cloud Solutions Specialist
hace 4 semanas
Bogotá, Bogotá D.E., Colombia Https:Www.Energyjobline.ComSitemap A tiempo completoData Engineering and Cloud Solutions SpecialistWe are seeking a highly skilled Data Engineering and Cloud Solutions Specialist to join our team at ScotiaTech. This role is responsible for designing, developing, and maintaining large-scale data processing systems that provide real-time information to businesses within the Bank and its partners.About the...
-
Senior Network Security Solutions Specialist
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Capgemini Engineering A tiempo completoTechnical Presales Security Specialist Job OpportunityWe are seeking an experienced Technical Presales Security Specialist to join our team at Capgemini Engineering. This role requires a strong understanding of network security solutions and the ability to communicate technical information effectively.About the RoleThis is a full-time opportunity with an...
-
Engineering Underwriter Facultative Position
hace 3 semanas
Bogotá, Bogotá D.E., Colombia Munich Re A tiempo completoUnderwriting Specialist for Engineering and ReinsuranceWe are seeking a skilled Underwriting Specialist for our Engineering and Reinsurance team at Munich Re. The ideal candidate will have a strong background in underwriting and a passion for delivering high-quality results.Key ResponsibilitiesAssess and underwrite engineering single risks for clients in LA...
-
AI Voice Recording Specialist
hace 5 días
Bogotá, Bogotá D.E., Colombia Sigma Group A tiempo completoAbout Sigma GroupSigma Group is a world-leading technology company in data collection and annotation for the development of Artificial Intelligence systems with offices in Spain, the United States, and the United Kingdom.We are currently looking for American English speakers to participate in a voice recording project.Job Description:This is a flexible task...
-
Advanced Quality Engineering Specialist
hace 7 días
Bogotá, Bogotá D.E., Colombia Zimmer Biomet A tiempo completoAbout Zimmer BiometZimmer Biomet is a global medical technology leader that has been driving innovation for nearly 100 years. Our mission is to enhance patients' mobility and quality of life through our products and technologies.Estimated Salary: $120,000 - $180,000 per yearJob DescriptionThe Advanced Quality Engineering Specialist will play a critical role...
-
Senior Civil Engineering Specialist
hace 7 días
Bogotá, Bogotá D.E., Colombia Uptalent A tiempo completoUptalent.io: A Leading Platform for Remote Civil EngineersThe estimated salary for this role is $120,000 - $180,000 per annum.About Uptalent.ioWe are a global platform that connects top talent with leading companies. Our mission is to provide exceptional service to our clients by delivering high-quality projects.Job Description:We are seeking a skilled...
-
Software Engineering Specialist
hace 3 semanas
Bogotá, Bogotá D.E., Colombia Scotiabank A tiempo completoAbout the RoleThe Software Engineer Specialist will play a crucial part in our mission to deliver high-quality applications and services to our customers. This role requires a strong background in software development, with a focus on backend development using Java and Spring Boot.Key ResponsibilitiesDesign, develop, and implement robust and efficient...
-
Network Architecture Specialist
hace 4 semanas
Bogotá, Bogotá D.E., Colombia Capgemini Engineering A tiempo completoAt Capgemini Engineering, a world leader in engineering services, we bring together a global team of engineers, scientists, and architects to drive innovation in the technology sector.Our team is responsible for designing, implementing, and maintaining cutting-edge network architectures for the world's leading organizations. This is a unique opportunity to...