Technical Support Specialist

hace 2 semanas

Bogotá, Bogotá D.E., Colombia Charger Logistics A tiempo completo

Charger Logistics is a premier asset-based transportation provider. We excel in ensuring your assets are delivered punctually and within budget. Our extensive fleet is equipped to manage a variety of freight, including dedicated shipments, specialized transports, temperature-sensitive items, and HAZMAT materials.

At Charger Logistics, we prioritize the development and support of our employees, providing opportunities for growth and advancement in their careers. We are currently seeking a dedicated individual to become a part of our help desk team.

Key Responsibilities:

  • Deliver daily desktop assistance by identifying, researching, and resolving technical challenges. Analyze and address or escalate issues related to data and voice systems.
  • Utilize the IT electronic ticketing system, SharePoint, and the proprietary ticketing system for managing requests and activities.
  • Configure, troubleshoot, and refresh Windows 10 within a Microsoft network environment on both desktop and laptop devices, as well as network printers and online O365 applications.
  • Execute moves, adds, and changes while adhering to the change management process.
  • Co-manage the cloud-based Office 365 platform, focusing on OneDrive, Skype for Business, MS Office, MS Teams, MS Intune, Outlook, and Exchange.
  • Establish and deploy device policies through MDM/Intune.
  • Assist in the development and documentation of IT policies and procedures.
  • Oversee the inventory of small equipment in the DC offices and support on-premises hardware and software.
  • Maintain the audio/visual systems in conference rooms, including Zoom Rooms.
  • Coordinate with local facilities and third-party service providers to support IT and infrastructure systems.
  • Inform IT Management of significant changes within Information Technology that may affect escalation procedures or lead to major outages.
  • Create and maintain regular reports on system metrics and review service desk performance indicators.
  • Collaborate with global IT personnel and systems as per organizational standards.
  • Engage in team meetings and relevant corporate activities.
  • Participate in performance feedback sessions and contribute to coaching and technical direction.
  • Contribute to the continuous improvement of standards and processes to ensure high-quality service delivery.
  • Engage in innovation initiatives and contribute to PCI's innovation efforts.
  • Perform additional duties as required.

Qualifications:

  • Minimum of 2 years of experience in IT systems supporting Office 365.
  • Preferred 2+ years of experience in supporting Office 365 applications such as SharePoint, Teams, Outlook, OneDrive, and Yammer.
  • Experience in a hybrid on-premises and Azure Active Directory (AAD) environment.
  • Strong analytical, problem-solving, and IT troubleshooting skills.
  • Proficient in Microsoft Windows 10 within a corporate setting.
  • Understanding of IP networking concepts, Wi-Fi, and remote access technologies.
  • Excellent communication skills, both verbal and written.
  • Ability to adapt quickly to new situations and shifting priorities.
  • Capable of working under pressure and managing multiple projects simultaneously.

Benefits:

  • Competitive salary.
  • Comprehensive healthcare benefits.
  • Opportunities for career advancement.

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