Director of Content Strategy and Conversational Design
hace 6 días
About the Role:
Johnson & Johnson is seeking a highly skilled Director of Content Strategy and Conversational Design to join our Digital Experience Enablement team. As a key member of our organization, you will be responsible for leading the development and implementation of content management services that deliver exceptional customer experiences.
Key Responsibilities:
- Oversee the creation and implementation of knowledge management services for J&J Global Services.
- Lead and guide the Content Strategy & Conversational Design team, promoting a strong focus on customer service and operational excellence.
- Collaborate with the DXE Product team to develop and mature the Global Services content and conversational design services, aligning with the J&J GS strategy and delivering tangible outcomes.
- Build actionable and measurable knowledge management programs that enhance the effectiveness of the J&J GS organization and create a world-class experience for customers.
- Stay informed about industry trends and emerging practices in knowledge management, using innovative technologies to drive value and achieve excellent work performance for J&J.
Requirements:
- A minimum of a Bachelor's degree is required.
- At least 10 years of related experience is required.
- Proven experience with knowledge management strategy definition and implementation.
- Track record of driving large global transformation programs.
About Johnson & Johnson:
Johnson & Johnson is a global healthcare leader that is committed to helping people live healthier, more fulfilling lives. We are dedicated to improving the health and well-being of people around the world through our innovative medical devices, pharmaceuticals, and consumer products.
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