Application Operations Manager

hace 2 semanas


Bogotá, Bogotá D.E., Colombia Sgs A tiempo completo

Job Title: Application Service Delivery Manager

About the Role:

The Application Service Delivery Manager will oversee the lifecycle of corporate IT applications at SGS, ensuring commitments are met and value is delivered. This role is responsible for managing service risks, monitoring KPIs to meet operational objectives, and proposing improvements.

Key Responsibilities:

  1. Service Delivery Management: Assess new business requests and propose improvements. Support stakeholders in problem resolution and escalations. Ensure service delivery meets SLAs; negotiate as needed. Diagnose issues and take corrective actions. Regularly optimize methods and procedures. Monitor capacity and address any shortfalls. Confirm that service acceptance criteria are met.
  2. Application Maintenance: Validate incident categorization and prioritization. Approve and support preventive maintenance request fulfillment. Manage the lifecycle of all potential or occurring problems in service delivery. Assess risks related to proposed changes and ensure that changes to products, services, or systems are controlled and coordinated.
  3. Application Development: Approve impact assessments and estimations for application upgrades. Manage business relationships by defining User Acceptance Testing (UAT) cases and supporting deployment plans for projects. Lead scoping, requirements definition, and priority setting for complex, strategic programs. Provide input for requirements analysis and enhancement designs. Authorize deployments and accept major enhancements. Support preventive maintenance activities. Build and manage demand forecasts in alignment with business stakeholders.

Requirements:

  • Bachelor's degree and/or master's with relevant IT or Computer science background.
  • Customer facing management experience is required.
  • Relevant experience managing requirements through the entire delivery and operational life cycle.
  • Excellent verbal and written communication skills.
  • Excellent customer service and good negotiating skills.
  • Ideal certification in IT Service Management (ITIL 4).

About SGS:

SGS is a leading global company in providing inspection, verification, testing, and certification services. We are committed to delivering value to our customers and stakeholders through our expertise and services.


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