Associate Program Specialist
hace 1 mes
We are a B2B information services firm that empowers top business professionals to gather real-time insights from industry experts worldwide.
Our mission is to create the most trusted and innovative knowledge-sharing platform, recognized for unparalleled customer satisfaction.
We've been recognized as one of Europe's fastest-growing companies by the Financial Times for 4 years, a Top Employer for Recent Graduates in Canada, and a Best Workplace.
We believe in supporting our people to excel and grow, fostering a dynamic, empowering, and respectful workplace that accelerates better decision-making.
With a global presence in 5 offices across 3 continents and a team of over 1,000 highly-trained employees, we're always seeking individuals who share our passion for business and societal advancement.
About the RoleAs an Associate in our Client Service Team, you'll act as a knowledge broker between our clients and industry experts, partnering with clients to understand their knowledge gaps and identifying experts with relevant experience and knowledge.
You'll need to think critically and fast, conduct high-level research, and identify the best experts to address client needs. You'll spend time reaching out to potential experts via phone and email to assess their suitability and relevance.
Your key responsibilities will include:
- Reviewing client project briefs to understand their knowledge gaps and conducting high-level industry and company research
- Utilizing phone, LinkedIn, and email outreach to connect with experts
- Critically screening experts for their suitability and relevance to address client needs
The Client Service team is the revenue epicenter of our business, offering a career path that accelerates your development, unlocks competitive performance compensation, and develops key core skills in sales, professional communications, client relationship management, project management, account management, and people management.
Requirements
- 0-3 years of work experience
- Academic achievement in any undergraduate field (Bachelor's degree or higher)
- Fluency in English, both verbal and written
- Participation in extracurricular activities with proven leadership records
- Strong interest and passion for the business world
- A development mentality to view setbacks as learning opportunities
- A client service mentality, committed to delivering true value
- Transferable skills including research, sales, negotiation, commercial awareness, professional communication, time, and project management
- Part of a creative, entrepreneurial, and fast-paced workplace
- Learning and development programs (onboarding bootcamp, Mini-MBA program, step-up programs, foreign language courses)
- Competitive compensation schemes, including a monthly performance bonus
- Comprehensive health coverage (medical and dental)
- Sponsored health & well-being, team bonding activities
We welcome candidates with different experiences and backgrounds, and we don't believe in a 'one size fits all' approach to hiring.
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