Operations Analyst

hace 4 semanas


Medellín, Antioquia, Colombia SD Solutions A tiempo completo

SD Solutions is seeking a talented Operations Analyst to join our team and contribute to the success of our global payables automation platform.

Key Responsibilities:

Data Analysis:

  • Conduct thorough analysis of customer data to identify trends, opportunities, and at-risk accounts.
  • Provide actionable insights through comprehensive reporting on team performance, churn, and progress toward monthly and quarterly goals.
  • Lead data hygiene efforts to ensure the integrity of customer data.

Process Improvement:

  • Standardize and implement automation solutions for Quarterly Business Reviews and other customer interactions.
  • Implement automation solutions to streamline Customer Success Manager tasks and improve efficiency.
  • Ensure thorough documentation of processes and maintain regular reporting on operational efficiency and success metrics.

Performance Monitoring:

  • Develop and maintain key performance indicators to track the effectiveness of customer success initiatives.
  • Lead account forecasting initiatives to anticipate customer needs and optimize resource allocation.
  • Generate insightful reports on team performance and provide actionable recommendations based on trends and performance metrics.

Customer Feedback & System Optimization:

  • Coordinate the collection and analysis of customer feedback to identify areas for improvement.
  • Develop customer segmentation strategies based on Ideal Customer Profile and use-case analysis.
  • Optimize customer success tools and systems to ensure accurate data tracking and seamless operations.

Requirements:

  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • Proven experience in data analysis and operations management.
  • Proficiency in Excel, PowerBI, or other data analysis tools.
  • Strong analytical and problem-solving skills.
  • Familiarity with CRM and customer success software.
  • Excellent communication and interpersonal skills.

About SD Solutions:

SD Solutions is a global staffing company operating in the fintech industry. We provide a cloud solution to scale and automate global payables operations.



  • Medellín, Antioquia, Colombia Prgx Global Inc A tiempo completo

    About Prgx Global Inc: We provide cutting-edge business intelligence solutions to unlock value and drive growth for our clients. Our source-to-pay analytics and margin expansion capabilities empower organizations worldwide to recover incremental cash flow, improve profitability, and enhance overall performance.Job Title: Senior Business Operations...

  • Operations Analyst

    hace 4 semanas


    Medellín, Antioquia, Colombia Sd Solutions A tiempo completo

    About the RoleWe are seeking a highly skilled Operations Analyst to join our team at Sd Solutions. As a key member of our global payables automation platform, you will play a critical role in supporting our customers with exceptional service and expertise.Key ResponsibilitiesConduct in-depth data analysis to identify trends, opportunities, and at-risk...

  • Business Analyst

    hace 3 semanas


    Medellín, Antioquia, Colombia Tuya A tiempo completo

    We are seeking a highly skilled Business Analyst to join our team at {company}. The ideal candidate will have a strong background in operations management and be able to analyze and improve business processes.


  • Medellín, Antioquia, Colombia SD Solutions A tiempo completo

    Job SummaryPursue a rewarding role as People Operations Analyst at SD Solutions, a leading fintech unicorn. This exciting opportunity involves scaling and automating payables operations using our global payables automation platform.About the RoleWe are seeking a skilled People Operations Analyst to support end-to-end HR operations. Key responsibilities...


  • Medellín, Antioquia, Colombia Tipalti A tiempo completo

    Job DescriptionJob Title: People Operations AnalystAbout the Role:We are seeking an experienced People Operations Analyst to join our global team at Tipalti. As a key member of our People Operations team, you will play a vital role in ensuring the smooth running of our core processes and procedures.Key Responsibilities:End-to-end HR operational and...

  • Data Analyst

    hace 1 mes


    Medellín, Antioquia, Colombia Curv Group LLC A tiempo completo

    Job Title: Data AnalystWe are seeking a highly skilled Data Analyst to join our team at Curv Group LLC. As a Data Analyst, you will play a critical role in managing and optimizing the flow of information in our sales CRM, Pipedrive.Key Responsibilities:Manage and optimize the flow of information in the sales CRM (Pipedrive), ensuring data accuracy and...

  • Operations Coordinator

    hace 4 semanas


    Medellín, Antioquia, Colombia Accommodations Plus International A tiempo completo

    Key ResponsibilitiesThe Operations Analyst will play a crucial role in ensuring seamless operations and minimizing the impact on customers due to changes or additional demands. This involves monitoring systems, phone calls, emails, and messages from various sources, as well as utilizing necessary tools with a focus on agility and reporting any potential...


  • Medellín, Antioquia, Colombia Genius Sports Group A tiempo completo

    About Genius Sports GroupGenius Sports Group is a leading provider of sports data, technology, and commercial solutions. We empower sports organizations, betting operators, and media companies to deliver exceptional fan experiences and drive business growth.The Role: Support AnalystWe are seeking a highly skilled Support Analyst to join our team. As a...


  • Medellín, Antioquia, Colombia Lean Solutions Group A tiempo completo

    Job Title: Strategic Logistics AnalystOverview: Lean Tech is a rapidly expanding organizationResponsibilities:Design solutions and document customer requirementsCollaborate with cross-functional teamsWrite and execute test scenariosAct as a liaison within Scrum teamsMaintain a clear record of application bugsRequirements:Bachelor's Degree or equivalent3-5...

  • Business Analyst

    hace 4 semanas


    Medellín, Antioquia, Colombia Selectiva A tiempo completo

    As a senior operations manager, you will be responsible for leading process improvement initiatives across various business functions. Key responsibilities include analyzing current processes, identifying areas for improvement, and implementing changes to increase efficiency and productivity.Key skills and qualifications include strong analytical and...


  • Medellín, Antioquia, Colombia Accommodations Plus International A tiempo completo

    Job SummaryAccommodations Plus International is seeking a skilled Operations Analyst to join our team. This role is responsible for ensuring the smooth operation of our crew accommodation solutions, streamlining the entire crew planning process, and elevating the crew layover experience.Key ResponsibilitiesMonitor and analyze systems, phone calls, emails,...


  • Medellín, Antioquia, Colombia SD Solutions A tiempo completo

    SD Solutions is seeking a skilled People Operations Analyst to join Tipalti’s global team. This role is ideal for a detail-oriented individual with a passion for HR operations.Key Responsibilities:Ensure the smooth running of core processes and procedures that impact employee experience and business success.Provide end-to-end HR operational support,...


  • Medellín, Antioquia, Colombia SD Solutions A tiempo completo

    On behalf of Tipalti, SD Solutions is seeking a skilled People Operations Analyst to support the company's global payables operations. About the company: Tipalti is a leading payables automation platform that provides a cloud solution to scale and automate global payables operations. The company has received significant funding and is looking for a talented...

  • Marketing Data Analyst

    hace 3 semanas


    Medellín, Antioquia, Colombia AgileEngine A tiempo completo

    Job Title: Marketing Data AnalystJob Summary:We are seeking a highly skilled Marketing Data Analyst to join our team at AgileEngine. As a Marketing Data Analyst, you will be responsible for conducting thorough research on our current Ideal Customer Profile (ICP) and new potential ICPs to identify trends, behaviors, and preferences. You will analyze market...


  • Medellín, Antioquia, Colombia BairesDev A tiempo completo

    Unlock Your Potential as a Tax Analyst at BairesDevAt BairesDev, we're committed to delivering cutting-edge solutions to top clients worldwide. As a Tax Analyst, you'll play a vital role in shaping our tax operations and driving business growth.Key Responsibilities:Conduct thorough analyses of tax processes to identify areas for improvement and document...


  • Medellín, Antioquia, Colombia Genius Sports Group A tiempo completo

    About Genius Sports GroupGenius Sports Group is the official data, technology and commercial partner that powers the global ecosystem connecting sports, betting and media.We are driven to deliver the difference for our partners, championing a more sustainable sports data ecosystem that benefits all parties - from the rights holder all the way through to the...


  • Medellín, Antioquia, Colombia SD Solutions A tiempo completo

    About the CompanySD Solutions is a strategic partner of Tipalti, a leading global payables automation platform. Our team is seeking a highly skilled People Operations Analyst to join our dynamic organization.About the RoleThis exciting opportunity involves providing end-to-end HR operational support, including employee documentation, system updates,...


  • Medellín, Antioquia, Colombia Solvo S.A.S A tiempo completo

    Business Analyst/Project Manager Opportunity at Solvo GlobalSolvo S.A.S is seeking a highly skilled Business Analyst/Project Manager to join our team in Medellín, Colombia. This full-time position offers a competitive salary and benefits package.About the Role:We are looking for an experienced Business Analyst/Project Manager who can lead projects from...


  • Medellín, Antioquia, Colombia Hirebridge A tiempo completo

    About the RoleWe're seeking a Commercial Analyst to join our team at PRGX Global, Inc.Location: Medellin, ColombiaAbout PRGX Global, Inc. Headquartered in Atlanta, Georgia, PRGX Global, Inc. is the world's leading provider of recovery audit services. The Company operates and serves clients in more than 30 countries with over 1,600 employees and provides its...


  • Medellín, Antioquia, Colombia BairesDev A tiempo completo

    Unlock Your Potential as a Business Management Analyst at BairesDevAt BairesDev, we're shaping the future of technology projects, delivering cutting-edge solutions to global giants and innovative startups. As a Business Management Analyst, you'll be part of a diverse team of 4,000+ top talent, working remotely on impactful projects worldwide.We're looking...