Operations Analyst

hace 1 día


Medellín, Antioquia, Colombia SD Solutions A tiempo completo

SD Solutions is seeking a talented Operations Analyst to join our team and contribute to the success of our global payables automation platform.

Key Responsibilities:

Data Analysis:

  • Conduct thorough analysis of customer data to identify trends, opportunities, and at-risk accounts.
  • Provide actionable insights through comprehensive reporting on team performance, churn, and progress toward monthly and quarterly goals.
  • Lead data hygiene efforts to ensure the integrity of customer data.

Process Improvement:

  • Standardize and implement automation solutions for Quarterly Business Reviews and other customer interactions.
  • Implement automation solutions to streamline Customer Success Manager tasks and improve efficiency.
  • Ensure thorough documentation of processes and maintain regular reporting on operational efficiency and success metrics.

Performance Monitoring:

  • Develop and maintain key performance indicators to track the effectiveness of customer success initiatives.
  • Lead account forecasting initiatives to anticipate customer needs and optimize resource allocation.
  • Generate insightful reports on team performance and provide actionable recommendations based on trends and performance metrics.

Customer Feedback & System Optimization:

  • Coordinate the collection and analysis of customer feedback to identify areas for improvement.
  • Develop customer segmentation strategies based on Ideal Customer Profile and use-case analysis.
  • Optimize customer success tools and systems to ensure accurate data tracking and seamless operations.

Requirements:

  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • Proven experience in data analysis and operations management.
  • Proficiency in Excel, PowerBI, or other data analysis tools.
  • Strong analytical and problem-solving skills.
  • Familiarity with CRM and customer success software.
  • Excellent communication and interpersonal skills.

About SD Solutions:

SD Solutions is a global staffing company operating in the fintech industry. We provide a cloud solution to scale and automate global payables operations.


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