Operations Analyst
hace 1 día
SD Solutions is seeking a talented Operations Analyst to join our team and contribute to the success of our global payables automation platform.
Key Responsibilities:
Data Analysis:
- Conduct thorough analysis of customer data to identify trends, opportunities, and at-risk accounts.
- Provide actionable insights through comprehensive reporting on team performance, churn, and progress toward monthly and quarterly goals.
- Lead data hygiene efforts to ensure the integrity of customer data.
Process Improvement:
- Standardize and implement automation solutions for Quarterly Business Reviews and other customer interactions.
- Implement automation solutions to streamline Customer Success Manager tasks and improve efficiency.
- Ensure thorough documentation of processes and maintain regular reporting on operational efficiency and success metrics.
Performance Monitoring:
- Develop and maintain key performance indicators to track the effectiveness of customer success initiatives.
- Lead account forecasting initiatives to anticipate customer needs and optimize resource allocation.
- Generate insightful reports on team performance and provide actionable recommendations based on trends and performance metrics.
Customer Feedback & System Optimization:
- Coordinate the collection and analysis of customer feedback to identify areas for improvement.
- Develop customer segmentation strategies based on Ideal Customer Profile and use-case analysis.
- Optimize customer success tools and systems to ensure accurate data tracking and seamless operations.
Requirements:
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Proven experience in data analysis and operations management.
- Proficiency in Excel, PowerBI, or other data analysis tools.
- Strong analytical and problem-solving skills.
- Familiarity with CRM and customer success software.
- Excellent communication and interpersonal skills.
About SD Solutions:
SD Solutions is a global staffing company operating in the fintech industry. We provide a cloud solution to scale and automate global payables operations.
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