Support Operations Specialist

hace 1 semana


Medellín, Antioquia, Colombia Genius Sports Group A tiempo completo

About Genius Sports Group

Genius Sports Group is a leading provider of sports data, technology, and commercial solutions. We empower sports organizations, betting operators, and media companies to deliver exceptional fan experiences and drive business growth.

The Role: Support Analyst

We are seeking a highly skilled Support Analyst to join our team. As a Support Analyst, you will play a critical role in ensuring the smooth operation of our customer support services. You will be responsible for managing external client requests, troubleshooting API and software access issues, and collaborating with internal teams to resolve customer inquiries.

Main Responsibilities:

  • Manage the support queue for inbound customer requests, ensuring timely and effective resolution.
  • Provide user account support, troubleshooting API and software access issues, and escalating to engineering teams as needed.
  • Maintain internal documentation for common support-related questions and customer communication playbooks.
  • Collaborate with game day operations staff to ensure seamless support during high-pressure events.

Requirements:

  • Excellent communication and organizational skills, with the ability to prioritize and manage multiple projects simultaneously.
  • 2+ years of experience in customer support, data delivery, or product operations.
  • Experience working with external clients and partners, with a strong understanding of API and software platforms.
  • Ability to work effectively in a fast-paced, dynamic environment, with a focus on delivering exceptional customer experiences.

What We Offer:

As a Support Analyst at Genius Sports Group, you will enjoy a competitive salary, annual leave allowance, and a range of benefits, including health insurance, skills training, and social events. We also offer flexible working arrangements, including remote work options and a 'Ways of Working' framework that empowers our team members to work in a way that suits them best.

Join Our Team:

At Genius Sports Group, we are passionate about delivering exceptional customer experiences and driving business growth. If you are a motivated and customer-focused individual with a passion for sports, we encourage you to apply for this exciting opportunity.



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