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Cybersecurity Solutions Architect

hace 3 semanas

Colombia Netskope, Inc. A tiempo completo
Cybersecurity Solutions Architect

We are seeking an experienced Cybersecurity Solutions Architect to join our team at Netskope, Inc. in the United States. The ideal candidate will have 5+ years of experience as a Professional Services Consultant/Technical Account Manager with a proven track record and demonstrable skills at presenting technical information at the business executive level or at the architect level.

The estimated annual salary for this position is $120,000-$180,000 depending on location and experience.

About the Position:

As a Cybersecurity Solutions Architect, you will partner with Fortune 500 companies to understand their business goals, cybersecurity strategy, cloud maturity, and technical architecture. You will be responsible for driving all facets of technical success across the customer journey with the Netskope Cloud Security platform.

You will work alongside the customer team and our counterparts to drive the execution of customer-specific value realization plans, aligned to their business goals and security strategy. This includes proactively providing best practice advice, technical knowledge, enablement, and resources to help customers derive full value from their Netskope solution.

You will be a trusted technical advisor to the customer, aligning their business and security goals to the Netskope platform roadmap, providing feedback into the product development process, and guiding them towards new features and enhancements that meet their needs.

This role requires a strong understanding of network security technologies, including proxies, NG firewalls, SSL/IPSec, VPNs, SSO, DLP, and encryption gateways. You will also need experience with systems installation, configuration, and administration of UNIX/Linux and Windows-based systems, as well as MDM, cloud APIs, and strong networking concepts.

Key Responsibilities:
  • Drive day-to-day implementation via the value realization plan
  • Conduct internal sync-up calls with Customer Success Managers (CSMs)
  • Host security governance planning and strategy sessions
  • Provide best practices guidance in support of customers' use cases
  • Assist with policies: creating, testing, and ongoing fine-tuning
  • Drive data analysis and reporting from Netskope platform
  • Coordinate updates on product and feature enhancements
  • Maintain and deliver weekly status reports
  • Align with Netskope Support as customer advocate during an escalation
  • Assist CSM with Quarterly Business Reviews
  • Perform Annual Tenant Health Checks for assigned customers
  • Serve as the trusted technical advisor for key customer champions, from functional owners to C-level executives, particularly regarding Netskope platform best practices
  • Partner with the assigned Customer Success Manager (CSM) to develop and deliver customer success plans, value realization plans, and quarterly business reviews
  • Drive day-to-day implementation of the value realization plan, to lead the customer's journey from onboarding to operational maturity
  • Provide leadership in the identification and resolution of technical issues that are blocking successful platform adoption; orchestrating cross-functional teams across Netskope and the customer organization to implement corrective actions
  • Establish and maintain an in-depth, hands-on proficiency across all aspects of the Netskope platform to drive all phases of technology adoption
  • Help identify and document valuable best practices and new use cases, and ensure customers are aware of those that most align to their needs
  • Coach customers to be Netskope product experts and enable their teams around features and capabilities, to help them become increasingly self-sufficient in day-to-day operations
  • Advise and assist with policy creation, configuration, and fine-tuning
  • Understand how our customers are utilizing Netskope's solutions and recommend additional features that can be leveraged to increase their security posture
  • Champion customer needs and opportunities for product enhancement with Netskope Product Management and Engineering; and keep customers informed of roadmap elements that will meet current and future requirements; enroll customers in new product beta programs as appropriate
  • Play a leading role in identifying and assessing customer needs for added-value services such as Professional Services and Training
  • Assess and champion the technical concerns and challenges of customers via regular client workshops and product feedback sessions
  • Create knowledge base content to capture new learning for reuse throughout the company and user base
  • Escalate customer issues to management when appropriate
  • Maintain an overview of support case progression to identify themes/trends and ensure that business context is represented during the issue resolution process
  • Develop and deliver formal weekly report to summarize account status, task progression, open issues, and pending activities
  • Highlight any concerns regarding customer retention and/or growth to the relevant Netskope team members and collaborate on action plans to address; with the ultimate aim of retaining and building our customer relationships