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Customer Service Representative
hace 2 meses
Role Overview: As a vital member of our team, you will engage in a range of customer service, administrative, and clerical tasks that involve both direct and indirect interactions with clients.
Key Responsibilities:
- Assist customers by tracking shipments and addressing inquiries related to FedEx products and services.
- Provide both in-person and telephonic customer service support.
- Prepare various operational reports and manage records, including airway bills.
- Address customs-related inquiries and ensure compliance with necessary documentation.
- Support the Station Operations Manager with administrative tasks.
- Verify package labeling, legality of contents, and adherence to special requirements for hazardous materials.
- Maintain a tidy and professional appearance of the workplace and uniform.
- Identify new customer opportunities and assist in opening new accounts.
Qualifications:
- High School diploma or equivalent.
- Prior experience in clerical or customer service roles, or a minimum of 18 months as a Service Agent.
- Strong office skills, including typing, filing, and computer proficiency.
- Excellent communication, organizational, and interpersonal skills.
- Ability to articulate clearly and maintain a professional appearance.
- Capability to lift up to 70 lbs (32 kgs) and manage packages weighing up to 150 lbs (68 kgs) with appropriate equipment.
- Fluency in the local language and demonstrated proficiency in English, as validated by TOEIC results.
- Flexibility to work various shifts.
About FedEx: FedEx is widely recognized as a world-class company, consistently acknowledged as a great place to work and an innovator in technology. We take pride in our reputation and are honored to be among the most admired and respected companies globally.
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