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Technology Operations Excellence Manager
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Kruger Inc. is a leading manufacturer of paper and forest products, technology, information, and media. We are committed to delivering high-quality services and products to our customers.
Job DescriptionAs an IT Performance and Continuous Improvement Lead, you will play a critical role in driving our company's digital transformation efforts.
- Responsibilities:
- Develop and implement performance metrics and KPIs to monitor and improve IT service delivery.
- Lead continuous improvement initiatives to enhance IT processes, reduce costs, and improve efficiency.
- Create and implement Balanced Scorecards to align IT performance with strategic business objectives.
- Implement Six Sigma and Kaizen practices to identify and eliminate inefficiencies in IT processes.
- Work closely with business units, IT teams, and external partners to understand their needs and ensure IT services meet their requirements.
To be successful in this role, you will need:
- A Bachelor's degree in information technology, Computer Science, or a related field.
- Proven experience in IT performance management and continuous improvement (5 years).
- Strong knowledge of performance metrics, KPIs, and improvement methodologies (Lean, Six Sigma, Agile).
- Excellent project management and change management skills.
- Strong analytical and problem-solving abilities.
- Excellent communication and interpersonal skills.
- Ability to work effectively with cross-functional teams and stakeholders.
