ServiceNow Senior Developer
hace 1 semana
Job Title: ServiceNow Sr. Developer
Job Summary:
This role involves designing, developing, and implementing global Human Resources Systems/Integrations using ServiceNow. The successful candidate will collaborate with stakeholders, IT groups, vendors, and senior management to establish and implement systems that reduce errors and improve efficiency.
Key Responsibilities:
- Configure ServiceNow business processes, forms, knowledge base, case/incident management, and reports in partnership with IT and Human Resources.
- Manage test scripts and defects, and review recurring issues to identify problem triggers and best resolutions.
- Support security and internal/external systems audits, ensuring system access meets compliance.
- Manage reported production issues through help desk case management tools and work with internal work groups and external vendors on resolutions.
- Evaluate the impact of new and modified applications/integrations on existing applications and coordinate conversions with IT.
- Conduct user audits to validate correct system access.
Required Competencies:
- Apply Service, Product, and Customer Technology Knowledge.
- Build and Promote Global Partnerships.
- Deliver Credible and Effective Global Communication.
- Synchronizes Global Expectations to Drive Results.
- Previous HR Systems experience with ServiceNow and HR functional knowledge of HR processes.
- Ability to support global time zones as needed for systems testing and releases.
Experience:
- Minimum 2-5 years of relevant experience.
- ServiceNow configuration experience is required.
- Advanced English Skills (B2+, C1, C1+).
- Education: Bachelor's Degree or Intl Equivalent.
Work Status: Hybrid Work
Location: Bogota
Grade: 20E
Application Information:
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
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