Strategic Growth Specialist
hace 5 días
At Superside, we're on a mission to accelerate the world's transition to online work. Our customers are ambitious small businesses that need top-tier design and marketing solutions at scale.
We're looking for a Strategic Growth Specialist who will own and grow a portfolio of ~30 SMB customers, ensuring retention, satisfaction, and expansion. This role requires a proactive approach to our customers, understanding their strategy and future needs before any issues arise.
As a Strategic Growth Specialist, you'll:
- Own and grow a portfolio of ~30 SMB customers
- Lead customers through onboarding, training, and adoption to maximize their use of Superside
- Identify opportunities to expand services and drive customer growth
- Partner with creative, operations, and support teams to resolve issues and optimize outcomes
- Analyze customer trends, flag risks early, and proactively offer solutions
You'll be successful in this role if you have first and foremost experience with account management and a true customer-centric mindset.
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