Career Advancement Director

TaskUs is a leading provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. We help our clients represent, protect, and grow their brands by leveraging a cloud-based infrastructure and a talented team of professionals.

With a presence in twenty-three locations across twelve countries, including the Philippines, India, and the United States, we have expanded our workforce to approximately 45,000 employees globally. Our People First culture has enabled us to establish a strong presence in various sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community.

We actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. As a Team Lead, you will play a key role in implementing escalation channels, leading a high-performing team, and establishing team goals. You will work with direct reports on strategies for executing, measuring progress, and sharing results.

To be successful in this role, you will need at least 2 years of prior relevant people management experience in the BPO or call center industry. You should be a strategic thinker with strong analytical and creative problem-solving skills.

Experience providing constructive criticism and implementing corrective action plans is essential. You should also have a high-level understanding of customer confidentiality standards and a passion for the development of teammates.

The estimated salary for this position is $60,000 - $80,000 per year, depending on location and experience.

This position will be based in Cali, Colombia, where TaskUs is expanding its operations.

As a Team Lead, you will be responsible for providing mentorship, guidance, and career development to members of your team. You will implement escalation channels, lead a high-performing team, and establish team goals. You will work with direct reports on strategies for executing, measuring progress, and sharing results.

You will also identify actionable insights, suggest recommendations, and influence team strategy through effective communication. If you have a passion for leading teams and developing professionals, this could be the ideal role for you.

TaskUs is committed to providing equal access to opportunities and welcomes applicants of different backgrounds, demographics, and circumstances. If you need reasonable accommodations in any part of the hiring process, please let us know.

To apply for this position, please submit your application through the provided URL #J-18808-Ljbffr.

We look forward to hearing from you and discussing how you can contribute to our team's success.