Nexidia Solutions Architect

hace 4 semanas

Bogotá, Bogotá D.E., Colombia Sutherland Global A tiempo completo
Company Overview:

Sutherland Global is a leading provider of business process and technology management services. With a global presence, we offer an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle.

Job Summary:

We are seeking a skilled Solution Architect to join our team. The successful candidate will work as a member of the delivery team for product remote implementation, configuration, and integration of the NICE platform.

Key Responsibilities:
  1. Integrate NICE software solutions remotely, following defined methodology, processes, system requirements, and customer-specific needs.
  2. Work directly with the implementation team to assist with technical questions regarding the solution from kick-off to handover.
  3. Ensure all components of the technical architecture are properly integrated and implemented.
  4. Communicate and reconcile design flaws found during delivery.
  5. Assist customers and vendors with configuration requirements for NICE Integration points.
  6. Provide technical expertise on the NICE product suite, implementation methodology, and related technology.
  7. Conduct systems testing for performance and reliability.
  8. Report issues found during implementation and engage support teams for assistance.
  9. Provide basic application overview, technical support, and quality control throughout the project.
  10. Effectively manage time, maintain regular communication, and updates to both customers and management.
  11. Flexibility towards after-hours and weekend activities.
  12. Document and add Lessons learned and Resolutions to the NICE Knowledge Base.
  13. Communicate with R&D/product support about customer technical feedback.
Requirements:
  • Minimum 2 years' experience with product implementation and integration.
  • Microsoft SQL Server installation and configuration.
  • Advanced T-SQL knowledge.
  • Fluent English speaking.
  • Well-versed with customer engagement.
  • Understanding project delivery working model and terms.
  • Excellent communication and problem-solving skills.
  • Team Player – Proven ability to work in a team environment.
  • Ability to communicate with multi-cultural teams.
  • Able to learn and adapt to new technology independently and quickly.
  • Able to work in dynamic environments.
  • Works methodologically and follows processes.
  • Scripting.
  • Network Principles – 7 Layer OSI Model, TCP, UDP.
  • B.E. in Computer Science, Electrical Engineering, Information Technology, or related technical degree preferred.
  • CCNA and MCSE certifications preferred.
  • AWS, Azure, HP, Dell, VMWare, and Citrix certifications are a plus.

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