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Purser Assistant Junior
hace 2 meses
Department: Guest Services
Employment Type: Fixed Term Contract
Location: Colombia - The Seven Seas Group
Reporting To: Assistant Purser
DescriptionBy applying to this position, your application will be submitted to Seven Seas, one of Princess Cruises official Hiring Partners based in Central America. A recruiter from Seven Seas will contact you soon if your qualifications align with our requirements for this position.
We are seeking a highly motivated and customer-focused Purser Assistant Junior to join our team. As a key member of our Guest Services department, you will be responsible for providing exceptional service to our guests, ensuring their needs are met and exceeded.
As a Purser Assistant Junior, you will be the first point of contact for our guests, handling all incoming phone calls, emails, and in-person inquiries. You will be responsible for maintaining a clean and organized reception area, ensuring all necessary stationery and materials are available.
You will also be responsible for addressing and resolving guest complaints in a timely and professional manner, ensuring that all issues are resolved to the guest's satisfaction.
Additionally, you will be responsible for maintaining accurate records and reports, including guest feedback and complaints.
Key Responsibilities- Provide exceptional customer service to our guests, ensuring their needs are met and exceeded.
- Handle all incoming phone calls, emails, and in-person inquiries in a timely and professional manner.
- Maintain a clean and organized reception area, ensuring all necessary stationery and materials are available.
- Address and resolve guest complaints in a timely and professional manner.
- Maintain accurate records and reports, including guest feedback and complaints.
This is an exciting opportunity to join a dynamic and growing team, working in a fast-paced and ever-changing environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.
Skills, Knowledge & Expertise- At least 1 year experience as a Front Desk Receptionist from 4 or 5 stars hotels/resorts or cruise ships.
- Graduate of a recognized hotel or business school (preferred).
- Proficiency in the use of computer-based programs (M/S Office, Outlook, various Web Browsers).
- Fluent English language skills, both verbal and written.
- Knowledge of additional languages is preferred.
Princess Cruises offers many benefits, including comfortable, double cabin accommodations, meals, exceptional amenities, and extensive learning and recreational programs available to all of our teammates.
