Purser Assistant Junior

hace 4 semanas

Colombia Pocruises A tiempo completo
Purser Assistant Junior Position

Department: Guest Services

Employment Type: Fixed Term Contract

Location: Colombia - The Seven Seas Group

Reporting To: Assistant Purser

Description

By applying to this position, your application will be submitted to Seven Seas, one of Princess Cruises official Hiring Partners based in Central America. A recruiter from Seven Seas will contact you soon if your qualifications align with our requirements for this position.

We are seeking a highly motivated and customer-focused Purser Assistant Junior to join our team. As a key member of our Guest Services team, you will be responsible for providing exceptional service to our guests, ensuring their needs are met and exceeded.

As a Purser Assistant Junior, you will be responsible for:

  • Creating a welcoming environment by meeting and greeting guests, answering, screening and forwarding incoming phone calls, and ensuring the reception area is tidy and presentable.
  • Consistently maintaining high visibility during published desk hours, socializing with passengers, answering general inquiries, and providing support to all guests.
  • Promptly and meaningfully addressing and acting upon all passenger inquiries regarding onboard amenities and services.
  • Ensuring all complaints from guests are listened to with empathy and understood, showing genuine interest at all times.
  • Taking ownership of each complaint, following up with the passenger in question. Accurately listing specific details of the resolution when updating the Passenger in Focus file, and keeping the Guest Relations Manager informed at all times.
  • Maintaining an accurate float and correctly settling shipboard accounts by accepting payments made by credit card, traveler's check, or cash as per Company Policies & Procedures.
  • Always holding daily desk hours as published or as directed by the Guest Services Director.

This is an exciting opportunity to join a dynamic team and contribute to the success of Princess Cruises. If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply.

Skills, Knowledge & Expertise
  • At least 1 year experience as Front Desk Receptionist from 4 or 5 stars hotels/resorts or cruise ships.
  • Graduate of a recognized hotel or business school (preferred).
  • Proficiency in the use of computer-based programs (M/S Office, Outlook, various Web Browsers).
  • Fluent English language skills, both verbal and written.
  • Knowledge of additional languages is preferred.
  • Personal Characteristics:
    • Understanding of the foundation of customer service; ability and willingness to excel in delivering outstanding service to our passengers.
    • Motivation to excel in all aspects of job duties and responsibilities.
    • Personable communicator with outstanding social skills and a warm, friendly, and caring personality.
    • Willingness to embrace all Company Core Values and lead by example.
    • Commitment to establish and maintain courteous and professional working relationships in a diverse cultural environment.
    • Commitment to creatively and conscientiously resolve passenger issues, display and deliver genuine care to our passengers and staff, and continuously surprise and delight passengers.
    • Ability to adapt and adjust to a variety of circumstances.
Benefits

Princess Cruises offers many benefits. This position is afforded comfortable, double cabin accommodations, meals, exceptional amenities, and extensive learning and recreational programs available to all of our teammates.

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