Customer Growth Manager

hace 2 semanas

Colombia Tbwa ChiatDay Inc A tiempo completo

At Cloudbeds, we're on a mission to power every property in the world, and we're looking for a talented Customer Growth Manager to join our team. As a key member of our customer growth management team, you'll be responsible for identifying upselling opportunities within our existing customer base and developing and maintaining strong relationships with key stakeholders and decision-makers.

Our ideal candidate will have a proven track record of success in sales, with a focus on upselling or account management, preferably within the hospitality industry or software as a service (SaaS) sector. They'll also have a strong understanding of hospitality industry trends, challenges, and business operations, as well as excellent communication, negotiation, and interpersonal skills.

We're looking for a self-motivated, goal-oriented, and results-driven individual who is passionate about exceeding targets and driving revenue growth. If you're a dynamic and results-driven sales professional with a passion for the hospitality industry, we'd love to hear from you.

Key Responsibilities:
  • Proactively identify upselling opportunities within the existing customer base through strategic account analysis and regular communication.
  • Develop and maintain strong relationships with key stakeholders and decision-makers.
  • Understand the unique needs and challenges of each customer and position additional software products or features that align with their business objectives.
  • Collaborate with the onboarding and product teams to ensure smooth implementation of upsold products.
  • Meet and exceed targets and revenue goals set by the customer growth management team.
Requirements:
  • Hospitality experience and/or education.
  • Proven track record of success in sales, with a focus on upselling or account management, preferably within the hospitality industry or software as a service (SaaS) sector.
  • Strong understanding of hospitality industry trends, challenges, and business operations.
  • Excellent communication, negotiation, and interpersonal skills.
  • Ability to build and maintain long-term relationships with clients.
  • Self-motivated, goal-oriented, and results-driven with a passion for exceeding targets.
  • Proficiency in CRM software (Salesforce) and Google Business Suite.
  • Willingness to travel as required.

We offer a dynamic and supportive work environment, with opportunities for professional growth and development. If you're a motivated and results-driven sales professional looking for a new challenge, we'd love to hear from you.

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