Collections Specialist

hace 1 semana

Bogotá, Bogotá D.E., Colombia Scotiabank A tiempo completo
Job Summary

We are seeking a highly skilled Collections Specialist to join our team at Scotiabank. As a key member of our Collections team, you will be responsible for maximizing collection recoveries on assigned Credit Products while minimizing collection costs.

Key Responsibilities
  • Conduct timely and effective collection follow-up/activity on assigned Credit products in varying stages of arrears, as also current and written-off accounts.
  • Manage outbound and inbound calls for multiple Countries with adherence to established methodology by performing timely recovery.
  • Reduce delinquency rates through effective management, persuading the client towards a solution advising and offering appropriate payment solution schemes under the approved collection scripts.
  • Use all available resources and outlets available and continuously employ extensive search methods seeking additional client data, via family or references in compliance with existing policies.
  • Use a great deal of creativity and perseverance in the management of problem accounts to gain customer cooperation, preventing roll-over to the Non-Accrual/Charged-off category, maximizing the recovery of Charged Off accounts and protecting the Bank's interest.
Requirements
  • Proven communication skills
  • Very good negotiation and analytical skills in order to coordinate and present alternatives to customers
  • Goals-oriented and positive attitude to overcome stressing goals
  • Self-motivation and teamwork character and skills
  • Self-organizational skills. Ability to prioritize and deal with a variety of tasks and situations on an ongoing basis
  • Basic PC skills (i.e. familiar with Windows and able to work within Windows based programs)
Preferred Qualifications
  • 1 year of work experience in Call Center (Customer Service, Marketing, Collection, etc) is desirable
  • Excellent communication in both English and French (B2 level)
  • Knowledge of the Bank's systems, and more particularly, of collection systems
  • Knowledge of the Bank's retail & Small Business Collections Policies & procedures
  • General knowledge of legislation and legal proceedings as legal implications that has a direct impact on recovery and losses

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