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About Iron Mountain:
We are a global leader in storage and information management services, trusted by over 225,000 organizations worldwide. Our mission is to safeguard billions of assets, including critical business information, sensitive data, and invaluable cultural and historic artifacts.
Role Overview:
This role requires a highly skilled and detail-oriented individual to join our team as a Trust & Safety Specialist. As a key member of our Claims and Trust team, you will be responsible for resolving complex customer claims, escalated disputes, and social media risk with accuracy and professionalism.
Responsibilities:
- Investigate and evaluate customer damage/lost item claims and provide 100% accurate claim settlements
- Provide support throughout the claims process and own monetary compensation escalations via phone or email
- Moderate comments on social media and provide support for customers
Requirements:
- Availability to work on weekends required
- At least 1 year of experience in claims or trust & safety
- Strong written and verbal communication skills
